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3.5 stars 56 reviews

Comfort Inn West

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222 Hearst Way
Ottawa, ON  K2L 3A2

(613) 592-2200

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What the community has to say about Comfort Inn West

Information from the business
English
April 26, 2013

Plush Comfort Care bedding Free High Speed Internet & local calls Free continental breakfast "Choice Privileges" or "Aeroplan" miles Pet Friendly On-Site Fitness Room

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Reviews [1]
English
3.5 star rating
Chantale Raymond Kanata, Ontario January 13, 2009
Great Scotiabank Place Location

Hotel close to Scotiabank Place, home of the Ottawa Senators. Free breakfast, Internet, parking and local calls makes this hotel the place stay while visiting Ottawa West Kanata.

Other Reviews from the web
English
3.5 star rating
Very Convenient
November 02, 2014

Hotel was conveniently located close to the Queensway and also Hwy 416. The desk clerk was very accommodating giving us a ground floor room in the area of the hotel that we requested.

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3.5 star rating
Nice hotel close to Canadian Tire centre
November 01, 2014

Stayed for four nights, close to shopping and concert venue.

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3.5 star rating
Close to CTC
October 27, 2014

Hotel is close to CTC and many restaurants. Very close to hwy , easy to get too. If you are going to CTC for any events leave at least 1 Hr before event time or YOU WILL BE LATE. Ideally 1 1/2 hrs will give you the time to enjoy yourself and you won't be rushing. If you are taking a cab call at least two hours before and hope no one steals your cab. Hit the restaurant no later then 430-5 if you... more

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3.5 star rating
Average hotel
October 27, 2014

Long wait for check in, noisy neighbours, dated, breakfast too early on weekdays, but very close to canadian tire centre

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3.5 star rating
Wahsroom sink is bed designed
October 15, 2014

Telephone calls not received by staff socially in coming calls

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3.5 star rating
Convenient location
October 14, 2014

The motel was conveniently located near my family for thanksgiving. The room seemed very clean however there was a lingering odor of curry in the air. The continental breakfast was very disappointing. The eggs were cold and tasteless and the pastry had an unpleasant taste.

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3.5 star rating
Recently Renovated
September 29, 2014

Room was well renovated and generally well cleaned. It did smell like smoke even though the curtains and bedspread did not. I suspect the smell came from ventilation or from some other way from the rooms where smoking is allowed on the floor below me. Very disappointing. The breakfast was fine but I prefer to order a hot breakfast from a full service restaurant. I would also prefer to have... more

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3.5 star rating
Clean and quiet hotel.
September 29, 2014

Great value for business in Kanata. Free breakfast is good for basics - coffee, cereals, eggs. Bed a little too soft for me.

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3.5 star rating
Close to the highway
September 17, 2014

When I went to check in the clerk wanted to know how we were going to sleep 4people in a queen room. I told her I had booked for 4 people and reserved 2double beds. She told me she would change it this time because she was not full. She told me this is what happens when you book online. This hotel is in need of an update.

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3.5 star rating
Close to SensPlex. Serviceable enough hotel.
September 04, 2014

Had to wait over an hour for room despite check-in time of 3:00 p.m. Breakfast on Sat. morning (Aug. 30/14) had no hot items: no bacon, sausage, eggs. Ended up grabbing a bagel and leaving. Didn't even attempt to access on Sunday morning. Had to change rooms due to needing an extra bed rather than a pull-out couch. Staff was very helpful with this and the change went smooth. Stayed in room 230.... more

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3.5 star rating
Disappointed
September 03, 2014

Paid a premium for a ground floor Queen room knowing that they have a walk-out, was surprised when I checked in that I had a small room without the walk-out. When I asked the desk clerk about this, I was rudely told that my reservation was for a " Small, corner queen room" and that they could not make a change.

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3.5 star rating
Comfort inn Ottawa Kanata
September 01, 2014

We like it so much!Good good"........................ more

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3.5 star rating
Covienient location. Good value for $
August 30, 2014

Just an overnight stay. Shopping and right off the 417! Plumbing was a wee bit of an issue. Sink didn't drain and the toilet almost overflowed!!!! Ewwww. Good value. Comfy bed. Free breakfast was wonderfull. Would stay again.

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3.5 star rating
an quite place to stay overnight.
August 26, 2014

The place is quite and staff is nice. I have a family of four stay there over night. I like it since it provide free parking and free breakfast. I got this hotel under $100 ( tax) from expedia unlisted hotel deal. Great deal for me.

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3.5 star rating
Central Kanata area
August 18, 2014

Too expensive for what they offer. Friendly staff, very musty smell in room. Leaky shower head, a bottle of water displayed which said if you drink it they bill you...not very welcoming.... more

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3.5 star rating
August 15, 2014

Almost everything was good. Having coin laundry was one of its positive points and complete breakfast was satisfying. The only problem was lacking elevator for the second floor.

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3.5 star rating
Complementary breakfast sucks!
August 11, 2014

The free breakfast included at this place was less than par. They had a limited amount of food available and long line ups waiting for your turn to get a portion of it. It was easier to grab a coffee and news paper and go up the street to a restaurant. And the coffee urns were never filled after breakfast hours.

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3.5 star rating
Can be consudered as Motel and not hotel
August 10, 2014

it was booked based on the pictuers and after checking in room was not enough to accomdiate the family of three adults and one infat as per booking confrimation

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3.5 star rating
great staff!
August 09, 2014

What a pleasant experience. Front desk very friendly and helpful!! Clean room. Very quiet. Breakfast should have a few more options, and there should be more than one washer and dryer. We picked this location because of the laundry facilities and had to wait a few hours to do laundry.

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3.5 star rating
Very Disappointing Stay
August 06, 2014

I booked and paid for 2 double beds and ended up getting a Double bed and a sofa bed. When I complained that same hour and day, I was told there was none available or left. This was booked way in-advance so there should had been one reserved for us. The room we got was so tight for 2 adults and 2 kids that we hardly stayed in the room except when it was time to sleep. There was only 2 towels in... more

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3.5 star rating
Hotel Review
August 04, 2014

The Hotel is conveniently located next to the Queensway in Ottawa. Unfortunately the evening we stayed at the hotel it was occupied mainly by truckers and other workers. They stand around outside drinking beer and smoking. Not good for the hotel's image and certainly not for the average family. The hotel is also located in an area where there are no restaurants or other shopping which means you... more

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3.5 star rating
Pleasantly surprised!
July 25, 2014

This is the first time we have stayed in a Comfort Inn. I was a bit skeptical as we have always booked closer to the downtown core in Ottawa. I was so impressed with the cleanliness of the room, the crisp white clean sheets and the simplistic functional bathroom. The cleaning staff were very friendly and welcoming too! When Ieaving, we had packed all our belongings, or so I thought and to my... more

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3.5 star rating
Just ok
July 24, 2014

Asked for a non-smoking room, smelled smoky, apparently those are the rooms they give you if you are traveling with a small pet, last time I look my dog does not smoke. Lack of towels, glad I brought my own from home. Was charged 50$ extra for cleaning the room because of the dog, well you have to clean the room no matter what, some people smell worst then a dog and there not charged extra.

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3.5 star rating
July 12, 2014

Pillows and beds poor

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3.5 star rating
July 11, 2014

Good place to stay ---

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3.5 star rating
Okay
July 08, 2014

The room was small and the staff was okay. No pool and breakfast was finished served at 9. Check out is 11 but couldn't check in at 3. I would not stay there again.

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3.5 star rating
Quiet hotel close to the Canadian Tire Centre
July 07, 2014

The room was reasonably priced and was clean. The staff was friendly. There aren't a lot of choices in the breakfast that was included and it ended early, so make sure to get to it early. All in all I would stay there again if I was going to Kanata.

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3.5 star rating
A decent hotel for the price conscious.
July 01, 2014

I have stayed here before and choose this motel for the price and put up with the shortcoming.

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3.5 star rating
I didn't stay. I left and checked in elsewhere.
June 13, 2014

No restaurant, the pool is a pass to a near by wave pool? There was no sitting area outside anywhere. It's in a residential area, nothing close by.

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3.5 star rating
lousey sleep
June 13, 2014

The Pillows were awful!!! Lots of road noise The huge cabinet at the head of the bed on one side made it very hard to get in on that side of the bed. Also made you feel like you were sleeping in a box

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3.5 star rating
June 09, 2014

simple and convenient

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3.5 star rating
Hotel review...
June 08, 2014

Confort was OK. Internet access was not really good. The room TW was dead.

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3.5 star rating
My Kanata HQ
June 06, 2014

It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.

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3.5 star rating
Not a great overnight
May 25, 2014

Booked one night en route to an appointment outside Ottawa. Front desk was very kind in providing us with a ground floor unit since I was with an elderly travelling partner. Upon entering the room provided, however, we noticed a very strong, bad odor similar to that of smelly feet. We noticed the same smell in a second room which was subsequently provided to us. The smell appeared to come from... more

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3.5 star rating
May 22, 2014

First roomassigned was a smoking room, it stank. The second sroom did not stink of cigarette smoke but renovations were poorly done, tub/shower ran all the time, could not leave window open for fresh air cause no screens to keep bugs out.

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3.5 star rating
Nice hotel great breakfast
May 17, 2014

Great hotel friendly staff, clean, comfortable and close to the centrum

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3.5 star rating
Staff were friendly.
May 16, 2014

Desk staff were welcoming. Breakfast staff very accommodating. Rooms clean.

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3.5 star rating
Not the best
May 11, 2014

Expensive for the size of room. The bed was extremely uncomfortable and the pillows were horrible.

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3.5 star rating
Good location
May 03, 2014

Was just there to sleep following a concert. One small issue, there was a refrigeration box truck that was left running all night long parked across from my room so I did not sleep very well. My friend who was with me had the bed away from the glass doors so she did not notice it until the morning when she could not get back to sleep. Perhaps people with these types of vehicles should be asked... more

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3.5 star rating
A good place to stay when away from home
April 29, 2014

The room at the Comfort In that I stayed in was freshly renovated and very nicely done. The room was quiet, but the bed was a bit hard for my sleeping habits. There was a great selection at the breakfast that was included in the price of the room. The price for the room was great, so all in all, this was a good place to stay. I enjoyed my visit.

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3.5 star rating
April 28, 2014

very pleasant,reception and staff,very friendly.

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3.5 star rating
close to meeting
April 27, 2014

Good location, appreciated the signs entering from the highway-helped in the rain, clean and friendly service

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3.5 star rating
A good place to stay.
April 27, 2014

Other than a slight odour of Sulfur when I first walked into the room everything was fine. We didn't check out the breakfast because there was a long line up. It appears our room was recently updated and the beds were comfortable.

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3.5 star rating
close to meeting site
April 27, 2014

Appreciated signs off of highway while coming in the rain. Clean, friendly and helpful service

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3.5 star rating
Comfort Inn says it all
April 16, 2014

Right from the Front Desk reception and maids everyone should be recommended for there smile and kindness..........Class A...You can`t find a better location for shopping and dining out within 5 minutes with a variety of food choices and endless stores to empty your walet in a happy way....Well done Comfort Inn !

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3.5 star rating
Close to Canadian tire Centre
April 14, 2014

It was nice to be close to the Canadian Tire Centre. I had booked through Hotels.com and so upon check in there was some other requirements - which wasn't great as we had booked this for high school volunteers that were going to be at the Canadian Tire Centre.

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3.5 star rating
Close to the Canadian Tire Centre within a 8 mins
April 10, 2014

The room was nice and clean. Beds were super nice to sleep in. Breakfast had a nice variety of items to choose from. The only thing is it would have been nice to have real cups in the rooms for the coffee, not paper.

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3.5 star rating
Canadian Tire Centre
March 31, 2014

Very friendly and accomodating staff. Katimavik crosses Terry Fox to become Palladium. It takes approximately 40 minutes to walk to the Canadian Tire Centre.

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3.5 star rating
Pleasantly surprised
March 16, 2014

Just stayed a night over the weekend. Were in Kanata for a concert. The rooms especially the beds and linens were extremely comfortable. Would definitely stay here again.

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3.5 star rating
Not bad
February 26, 2014

Everything seemed good, the breakfast was ok, the room was ok. It was OK (a bit pricey but that is Ottawa for you....)

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3.5 star rating
September 06, 2013

Terrible smell

As I walked into my room, i was greeted with the smell of dirty feet. I feel disgusted to sleep on these sheets. Staff were helpful by turning on the AC and covering up the smell with dryer sheets, but now we have to smell that all day.

Only here 1 night, maybe my luck?

---
Just had an encounter with the night staff, Oliver. Also the security guard, Incredible service!

---... more

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3.5 star rating
Decent living for a family
February 23, 2013

This is a decent place, old building but clean. Good a family weekend. The only thing missing is the swimming pool on spot, but they offer a free entrance to a big swimming pool 5 minutes driving away.

Brought to you by skoosh

3.5 star rating
December 06, 2012

I'm not usually quick to write a review when a location is really good and I don't have any issues but I figured this ChoiceHotel property deserved some very positive comments.
Stayed here 1 night while on business in Ottawa. Very friendly staff at check-in and it's rare that one receives the kind of welcome at a hotel that I received from Megan. Almost like seeing family again :) I can't even... more

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3.5 star rating
July 03, 2012

Bentley in the hotel room

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3.5 star rating
Vacation
September 05, 2011

Good night's rest. As good has most hotel's we have stayed at. Good breakfast

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Business Description from the Web
English
July 02, 2019

The Comfort Inn West is just five minutes from Canadian Tire Centre and only a 20 minute drive to downtown Ottawa. Nearby attractions include: Britannia Bay Beach, Algonquin College and the Ottawa Civic Centre. Shopping, entertainment and dining are all available at the nearby Kanata Centrum Walk. All guest rooms feature a 32” LCD flat screen television, microwave, wireless internet, coffee... more

Brought to you by skoosh

February 10, 2019

This 3 star hotel is located in the city centre of Ottawa. It is a short drive away from the Scotiabank Palace. The Hotel has a coffee shop and a fitness centre/gym. All 146 rooms are equipped with hairdryer, ironing set and air conditioning.

Brought to you by skoosh

June 21, 2014

Property Location
With a stay at Comfort Inn Ottawa West Kanata in Ottawa (Kanata), you'll be close to Bell Sensplex
and Canadian Tire Centre. This eco-friendly hotel is within the vicinity of Andrew Haydon Park and
Queensway Carleton Hospital.

Rooms
Make yourself at home in one of the 146 individually decorated guestrooms, featuring refrigerators
and LCD televisions. Complimentary wired and... more

Brought to you by ian.com

March 27, 2014

The newly renovated Comfort Inn Ottawa West Kanata is centrally located just 20 minutes west of downtown Ottawa in the heart of the high tech core section; we are only 5 minutes from the Canadian Tire Centre, home to the NHL Ottawa Senators. The hotel is also close to the Bell Sensplex and Kanata Wave Pool. Guests can relax in the breakfast room and enjoy a complimentary hot breakfast which... more

Brought to you by kayak

November 06, 2013

This Kanata hotel features many amenities, including: Free high-speed Internet access in all rooms Free continental breakfast Free local calls Free weekday newspaper Free car and bus parking Guests of this Kanata hotel will enjoy working out in the on-site fitness room. This is a pet-friendly hotel. Corporate travelers will appreciate a range of business services, including an on-site executive... more

Brought to you by skoosh

March 04, 2013

The Comfort Inn Kanata is located in Kanata, Ontario, 40 miles from MacDonald Cartier International Airport. The hotel is conveniently located just 20 minutes west of downtown Ottawa in the heart of the high technology core. The Comfort Inn Kanata is close to area attractions including the Scotiabank Place home of the Ottawa Senators, Place Center, Centrum Entertainment and Retail Park,... more

Brought to you by gusto

February 23, 2013

Location. Comfort Inn Ottawa West Kanata is a business friendly hotel located in Ottawa's Kanata neighborhood, close to Bell Sensplex and Scotiabank Place. Other area points of interest include Andrew Haydon Park and Queensway Carleton Hospital. Hotel Features. Recreational amenities include a fitness facility. This hotel has a 24 hour business center and offers small meeting rooms, a... more

Brought to you by skoosh

October 06, 2010

In Kanata, 3 Km. from Scotiabank Place, the Ottawa Senators hockey team stadium and 20 Km. from a commercial area. 200 m. from leisure areas and Kanata pool.

Brought to you by skooshca

September 06, 2010

All rooms have air-conditioning, clock radios, coffeemakers, data ports, interior access, desks, hairdryers, irons and ironing boards.

Brought to you by travelocityca

September 21, 2008

Location: the hotel is situated 21 Km. from the centre of Kanata, close to various local entertainment centres and services.

Brought to you by skooshca

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