Lots of little disappointments

I've rarely been disappointed in my hotel choices since I started checking TripAdvisor every time, but this one was pretty disappointing. There was no one big problem, but a series of little things that just gave a bad impression then reinforced it. The neighborhood is industrial and doesn't feel especially safe. The sign on the door about a the lobby... more

Nice hotel close to a big shopping mall

The hotel is good a family on vacation, nice hotel staff, close to a big shopping mall at the Portland Airport

Everything I needed

I stayed in a room that was like a suite with a small sofa and wingback chair. Big room with mini fridge and microwave, flat screen TV, and plenty of room for luggage. When I first went to my room there was no microwave. However the people at the front desk got one taken into my room. Good location near... more

Most welcoming staff

We were traveling to Moncton by motorcycle on July 5 during ARTHUR, now a tropical storm. We had been on the road all day, soaked through three layers of clothing and just couldn't go any further in the wind and rain. The receptionist at the desk couldn't have been more welcoming and helpful. From sheltering our bikes to helping us... more

Nice hotel, not so nice breakfast

Nice hotel, great location. Friendly staff. Very old out dated A/C units in room, Mine wouldn't work at all, and agent at front desk didn't resolve the issue. The breakfast was a huge disappointment. Only had cold boiled eggs, no meat what so ever, very small selection of breakfast items.

Comfortable

We were very pleasantly surprised after reading a few of the reviews to find our room almost spotless. The room was comfortable, had plenty of space, hot water and decent mattress. We got a good nights sleep, no noise!
The decor is dated which doesn't matter since it was clean. Our room didn't have any major flaws which would make... more

Nice friendly staff

The hotel is a Comfort Inn it was easy to find off the interstate. Check in was very friendly and the receptionist answered all our questions. They even accommodated us with a room with a fridge. The room itself is roomy and clean, the bathroom has the usual amenities and plenty of towels.
There is no noise from the Interstate.

It delivers what it promises

I stopped in St. John on the way from Maine to Nova Scotia and chose the Comfort Inn. Everything about the hotel was fully consistent with what I expected: a good room with a comfortable bed and a basic breakfast. The staff was very friendly and quite helpful.

Confort inn St John: une situation stratégique

La situation de l'hotel est pratique, situé a 2 mn de l'autoroute 1 et 10mn du centre ville. Quartier calme. Les chambres sont spacieuses et confortables.Seul le petit déjeuner est un peu juste sur le choix, la quantitée est ok. Pas de petites facturations complémentaires qui viennent gonfler la note.(constaté dans d'autres établissements) Hotel a recommander

hôtel correct juste pour aller dormir

Le personnel était très gentil, mais la proximité de l'hôtel laisse à désirer. l'hôtel se situe dans un quartier de manufactures.

convenient location,hotel needs updating

We stayed here 1 night on our way to the Digby ferry. It is a convenient location close to downtown. The carpet had a stain on it and the bedding was worn, the hotel in general needs updating. I would stay in a more modern hotel on my next visit to Saint John.

Basic Box Hotel

The Comfort Inn Saint John provided a warm and comfortable one night stay. We were lucky to get a ground floor corner room (no extra charge so ask for one), which was far larger than the standard room. Hotel reception staff were friendly but overworked. A very indifferent breakfast was provided in a cramped space and was a disappointment. It... more

Nice and Comfortable

There is no question, this establishment is in need of a bit of updating. However, we had a great experience with our stay. To start off, the lady at the front desk was really helpful and pleasant. Such a great first impression. Our room was quite big with two queen beds and a sofa. The beds were nice and comfortable... more

Seriously overdue for an upgrade

After staying at the newly renovated Comfort Inns in Fredericton and Edmundston, we were very disappointed by the Saint John Comfort Inn. The fact that the Christmas decorations are still up on March 16 and the Comfort Inn sign is all cracked did not augur well. By the side entrance, there's a warning about falling ice. They neglect to mention... more

Smoky smell

This hotel is in need of a good remodel very dated and we were in a none smoking room but the smell was everywhere. Will never go back again

Decent price, decent place for a nights stay

Quiet hotel, staff was very courteous, and room rates were very reasonable. Only had to stay one night, but would stay here again if I had to travel to the city.

St John, NB

The hotel is older and it is right off the highway. We chose it because we were coming off the ferry and didn't want to have to drive too far.

smoke smell!

Even though we had a non smoking room our end of the hall and the stairwell reeked of smoke which permeated our room at night.

Good Choice

Clean & comfortable with excellent staff - quiet area close to city attractions.

Quiet and calm but very accessible.

Comfortable beds. Nice shower. The movie rental equipment was broken. There was a persistent noise coming from a close by room, like an electrical motor or probably a malfunctioning air conditioning system. Curtains and blackout systems were good. Parking spots were good too. Temperature control was easy to achieve and modify. Clean and tidy.

needs attention

I first wish to express the staff at the hotel was vey helpful. We were disappointed with the hotel the guest computer was down, the hotel rooms were not clean. There was evidence of a dog having been in the room because the sliding glass door was dirty. When I ask, because my friend has allergies and had to use... more

Alright place to stay

Rooms weren't to bad, still undecided whether the top heavy sheets were changed before we arrived, didn't look like they were. Sheets were clean though. Breakfast room is very small, it's the size of a normal hotel room. Sits 10 people. Very crowded.

Surprisngly good

we stayed here for one night passing through saint john. we got a room with a king size bed. the mattress was good and the place was quiet through the night, a very good combination. the internet seemed a little slow even though it was 5 bar connectivity, I would've used hardwired Ethernet connection had I found it sooner. breakfast... more

Thank you to the wonderful receptionist

We arrived at this hotel without a reservation about 8:30 p.m. On August 10th and were so grateful to the receptionist. There were no rooms to be had at any chain hotel, including the Comfort Inn, and she graciously helped us find a local place that worked out just fine. We were exhausted and her kindness made all the difference... more

Ok

Hotel was ok.Lady on front desk was nice .Room was clean. Went down for breakfast next morning but not much there for complimentary breakfast. Hallway smelled a bit smokey but our room was smoke free.Overall it was ok.

A fair place to stay

If you are looking for a clean room with no frills, you found it at the Comfort Inn, Saint John. The price is average for the area and you are close to everything. Its a short stint off the Trans-Canada highway west of city center.

weekend in Saint John

Nothing special....polite staff

Very nice hotel

Good location and very clean

Decent place to stay

After a long day of cycling from Fredericton, we decided to stay in a comfort in again.
Hallways smelled a bit Smokey, due to the smoking rooms, but the non-smoking room we had was quite clean and without the smell.
Service was great and all the staff were friendly and ready to help/answer your questions.
There wasn't a huge selection... more

Excellent stay

Friendly & helpful staff. Nice room with king-sized bed. Quiet. Decent complimentary breakfast. Handy to restaurants. What's left to say., we'd definitely stay here again. As with most businesses, the people who work there are what makes the difference and the Comfort Inn staff we encountered were tops.

Breakfast room had only 9 chairs too small for motel this large.

the only place in St Johns that I found accept pets

this is my 4th visit to this place. The rooms are nice and comfortable. I have scene some nice improvement since my first visit. Better WiFi access. I also like the idea that pets were able to stay with no additional charge. I always travel with my dog. I have found no other hotels in St Johns that will accept... more

Probably the friendliest staff around particularly the lady in charge of the Breakfast who was special in every way. Convenient for the Digby Ferry but not good for restaurants etc.

Nothing special.

Hotel was fine but nothing special - just average.

Great staff

Close to route 1 and easy access to food and fuel. Horse shoe pit and b-b-que pit for guests use . Friendly staff with a breakfast room "mom" makes your visit feel like home. The reversing falls is 5 minutes away. Downtown is just a few minutes away. The tides in Funday Bay are worth seeing.

Great Place to Stay

St John Hotel is a great place to spend the night. Everything seems upscale, and it's not expensive. Our room with 2 queen beds was only $135.00 per night plus tax. A hot breakfast is included in the price. The only negative was the drains were slow. We would definitely stay at the St. John again.

Would never go back

Chose this hotel as we stayed at Comfort Inn's for our whole trip recently and we were on our way home. What a disappointed compared to the rest. First room, the sink was clogged, so moved to another room. That sink didn't drain well either, but didn't bother to move. The halls smelled bad, mostly cigarettes, carpets looked dirty and... more

Look out if you have allergies

This Comfort Inn meets all of the average requirements for this particular chain of hotels. As with many of the other TA Reviewers, you get a much better rate if you can reserve, rather than just arriving for the night, as we did with no reservation.
It is easy to see when you are coming eastward, from the Maine /... more

OK For a night

Typical Comfort Inn. OK but there is no elevator for the 2nd floor which was not mentioned on the web site. Otherwise it is basic clean chain hotel at a reasonable price located where we needed a room.

Book in Advance for better price

This is your average Comfort Inn. smoking downstairs and most of the non-smoking rooms upstairs and there is no elevator.
I had checked rates for the rooms a few weeks in advance but as we were unsure of our itinerary I did not reserve a room. Then when we knew the date that we were going to be there the... more

Friendly staff

Stale pastries at breakfast. Friendly staff. Well located near highway.

Smoker paradise

The first thing that hit us as we entered the lobby was the smell of cigarettes. Our room, supposedly non-smoking, smelled of cigarettes. No elevator. So few electrical outlets that they used a multi-plug in one of the two outlets. One could not have the small refrigerator (which was not turned on - perhaps good from a safety standpoint, light,... more

close to our destination

The hotel and hallways smelled terribly of smoke. all though our room was smoke free the air still smelled bad in the room. The bed was hard and the breakfast area was way too small. We had to leave before we were done breakfast becaause there was no room and it was hard to take anyfood because everyone was stuffed in there with no room to move

An island during a flood

Aaaaaahhhhh............another Comfort Inn with reasonable prices, good accomodations and..........yes........wait for it....SUPERB staff. We checked in after the ferry ride over from Nova Scotia and of course the lobby was full of other travellers. There was s short wait but the front desk person (Debbie) had it well under control and although I could feel the tension in the small space,... more

Good hotel, poor location

After staying at the Comfort Inn in Halifax, we thought we would give this one a go.
Again the rooms were clean and offered good value for money. These rooms did seem slightly more dated than the ones at the previous hotel, but that could have been due to the fact that there seem to be less natural light entering... more

Wonderful stay

I recently stayed at the Comfort Inn and had a wonderful experience. My room was very clean and the staff was great. I did not get to the opportunity to have breakfast on this trip. I did however find the wifi very helpful. I will definately stay at this location on my next trip through Saint John.

pet Friendly

We were in town for a dog show, and the Comfort Inn was a great location to go back and fourth to the show. The have a great green space to exercise the dogs and also an area to BBQ with picnic tables to enjoy a meal outdoors. Staff was great always asked how we made out at the show,... more

Comfortable

The hotel is a bit older but renovations seem to be in progress. Staff were super friendly and very helpful. The Breakfast Attendant was very busy but she made sure to acknowledge everyone that came in and chatted with them all. Our room was clean and very comfortable, no complaints!!! We stayed for one night before we crossed over to... more

Stop over to Nova Scotia

Despite some of the more negative reviews I found the Comfort Inn here to be very well kept both inside as well as grounds outside. We travel with two small dogs and had ground floor which we prefer. Quiet area, easy to find and easy access. Friendly staff. Microwave, frig and wifi with continental breakfast, friendly staff. I would definitely... more

Needs Some Work

Hotel is a bit outdated but the hotel staff is very friendly. If you stay on the main floor this might as well be an exterior room because there is a slide door that opens to the street. It is great if you have a lot of bags you don't have to tote them a long distance, but I didn't... more

Average facility

Older property.
Clean and central location.
Friendly front desk clerk.
Free breakfast.
Limited amenities.

Dated

Not going back as it's getting dated and stuff does not work. Terrible temperature control, few power outlets, and a 13" TV.

Friendly, Helpful Staff

I stayed here while attending meetings in May and the staff was wonderful! Very pleasant, talkative and knowledgeable. The rooms were very clean and bed was comfy! I will definitely stay here again when in Saint John.

Cozy and Nice

Was given a room with 1 bed instead of 2 at first, but was quickly and wasily changed when brought to staff attention. Everything was clean and tidy, staff was very friendly. Rooms are your typical, beds, tv, bathroom. But have a calming feel. Was a nice stay.

average

My boyfriend and I stayed at Confort inn for several nights nothing impressive about it average accominadations if you like climbing stairs and having smells of cigrettes smoke around the building. Staff did what they get paid for other than that it ok

Good and Bad

This hotel is only good for a one night stay. It's an older facility. Internet was good. Our room had an odd configuration. The tv was very small & way across the room. Bathroom was small compared to how large the bedroom was. So-so linens & towels. Breakfast room was small (3 tables: 2 for 4 & 1 for 2).... more

If you are afraid of spiders stay away

The room was ok, it was clean and service was ok too. But: I have never seen so many huge spiders in my whole life. The windows of the entire hotel were covered with dozens of them. Although there were nets I didn't feel safe. Breakfast was included but there were only two tables in the breakfast room so if... more

Terrible Front Desk Service

My wife and I were in Saint John for one night and as we are regular Choice Hotel members - about 45 days a year, we stayed at this facility. When we checked in Debbie was SUPERB in all she did for us. There was a young woman on the computer beside the check checking her mail and accounts. We... more

My stay at the Comfort Inn in St. John

This was a nice motel overall. The girl at the desk stated that they will be going thru some renovations shortly. The heating/AC unit was very hard to get regulated properly. The weather was warm during the day and pretty cold at night so I suppose that didn't help either. Possibly, the future renovations will address the heating/AC unit. The ice machine also didn't work during my stay at the... more

Will stay the next time through

Very nice and pet friendly. My friend and I were traveling with our little dogs and got such a warm reception. Beds were comfy and the room was clean. Stayed here overnight before taking the ferry to Nova Scoita. Will do the same next year.

Perfect hotel, for passing through Saint John

Don't let the plain exterior and tiny reception area fool you. Very adequate hotel. Near the highway, so no need to go into the city. Very quiet, though located next to a truck/junk yard. Very claen, comfy...I wanted to take a pillow!! You do smell strong smoke in parts of the hallway, but not in the room at all. Very... more

Fine stop

Clean, convenient and close to the highway and amenities. Great service, free pet stay and pretty good breakfast. No huge frills but no surprises either. You can count on this place for a good safe, clean restful night.

A typical Comfort Inn

If you've stayed at several Comfort Inn's, this is a mirror image. It's EXACTLY what you'd expect. It is however located in the least convenient area of the city. If you want to be close to the uptown or the east shopping this is not the area for you. If you are driving, you are only 5 mins from uptown.

Ok place for overnight

We booked this hotel as a stop over from US on our way to Halifax. The place looked old but it is similar to more Comfort Inn I have stayed. The breakfast area is very small and the front desk was helpful. The rooms was kind of old and needs a makeover. But for us - it was ok since... more

OK, but not impressed

Not a bad hotel, just felt we paid more than we should have.

Never checked in

The manager on 6/23/10 at 3pm was more interested in smoking just outside the main entrance than in checking us in.We left . We did stay in 2 Comfort Inns in Nova Scotia. They were great with attentive, friendly staff. The Comfort Inn in Truro was exceptional and the night desk clerk, Justin was most helpful and accomodating. The 2... more

Older, Shabby Property Located on the Outskirts of Town

The building is older and starting to get a bit shabby. We had booked online through a major 3rd party travel site and in doing so had inadvertently been assigned a smoking room. The hotel said they were unable to provide another room, so we endured the strong stink. I can't believe they still have smoking rooms - most other... more

terrible value

upon seeing the room I had reserved, I quickly returned to the front desk to cancel my reservation. The ungrateful receptionist, who could have worked for WWW informed me that there were no better in "town." I used my GPS and found the downtown Hilton, for $20 cheaper and stars apart from this 1/2 star mess. The building and grounds... more

centrally located to the bay of fundy

Great location to explore the bay of fundy.

Great place to stay very convient

except for the odour ( I asume that was the cleaner they used)everything was fine,

Comfortable with helpful staff

My wife and I had to visit this city on business. We just wanted a clean and comfortable place to stay that was handy to the regional hospital and as we had stayed at Comfort Inns before this is where we chose. It was clean and comfortable although a little tired which was however reflected in the price. The staff... more

“Nothing special kind of a place.”

not necessary to fill this in

Although we appreciated the continental breakafast, the breakfast room is quite small, unable to hold a small group of people. The location is perfect for seeing "The reversing fall" but best if you intend to catch the ferry to Nova Scotia.

OK cookie cutter

Ok hotel. Same as every other Comfort Inn I've stayed in in Canada. Same room design, colors, meals, everything. Ok, not great but not bad. Overpriced for what it is.

A little loud

I was in room 205 and could hear everything from the next room from tv to brushing teeth. Other than that it was ok.

A little out of the way

The overall hotel was good. The staff was very friendly and helpful. Only downside to the hotel was that you had to drive to find a place to eat.

Very Impressed

Our stay at Comfort Inn in Saint John was for a week and I was impressed with the hospitality of all the staff. They were knowledgable of local tourist attractions,resturants, and even had a couple of menu's to look at. They kept the room neat and clean, and did an overall outstanding job.

decent place to sleep, good value for money

no complaints other than loud neighbors (hallway tends to carry the echos).