When you've been buying 3 vehicles from the same location, it's usually because they've been doing something right. That's the case here. Great service, no fluff or BS, just quality information and treating customers good.
My wife had visited to get a new Focus, and decided that she wanted to wait for me to come by for a visit and look at it to make sure it was something that she liked. They didn't pressure or make her feel like she needed to decided that day which I appreciated.
The service was great, helped set everything up inside for her, took their time to make the sale right which we also liked.
THis place was the furthest from being the typical "pushy car sales" dealership that I've come to know and hate. They gave me my space and didn't try to rush me through paperwork, ensuring I had the time to feel comfortable with everything. Very happy with my new car and my experience.
I've only ever owned Volkswagens for years and decided to give the new lineup of Ford's a look. I was really impressed with what I was seeing online and came to the dealership to look in person. The salesperson was great, giving me all the relevent information that I needed without being too over the top and pushy. Following my purchase they called me back and ensured everything was fine, offering to help with any features I wanted to learn. Really appreciated their courtesy,
We had gone to 3 other dealers and were dissapointed with each. Ultimately we arrived here, and the sales rep was fantastic. She was professional and friendly, and pulled a truck around for a test drive. The service was exceptional and we will gladly return.
My experience dealing with these guys can be summed up entirely by the word excellent. From the time I walked in, until my post-purchase follow up, I have been completely pleased and satisfied.
I would like to warmly thank and recognize our salesperson that we dealt with here for his professionalism and excellent customer service. He has been very patient, friendly, and listened to our specific concerns. We initially wanted to buy a car from another brand but the quality of the car and the efficiency and excellent service of the staff here convinced us we found the right car.
Thank you to our salesman and his team for helping me choose and advise us on the right car. We were very happy with our salesman and we were given outstanding attention. The Focus we bought has been good and we will recommend Coastal Ford to everyone we know. Again, thanks a lot.
We bought an F-Series pickup back in the spring and we're really happy with it. We had never purchased from Coastal Ford before and will come back to buy our next vehicle. Our salesperson was excellent and they have earned our trust. We've already told our friends about how well we were treated.
4months ago visit to buy replacement car.Acted and treated my (second visit to purchase) like a newbie.Took away Ford of Canada incentives,(forgot them,),lost paperwork,fees added up the wahoo.Rude,overall unfriendly.
Quote higher prices in person then on the phone.
No follow up care for the car,no follow up service.Car was in for repairs within a week.