Excellent location but needs renovations.

Location is excellent. Service was good and they responded quickly but we booked the room for three people and had to ask for a set of towels, a glass and a mug for the third person both nights of our two night stay. The tap in the bathtub dripped and the fan did not work well. Everything was tidy but showing signs of wear.

great locatio and value

enjoyed our stay - only negative was claim to have free in/out of parking - this wasnt provided. Otherwise very happy with our booking.

Substandard for a hotel charging 150$/night

Rooms were fairly ok, however air conditioning was below standards. Level of cleanliness was acceptable. its in Downtown Ottawa so places were fairly accessible on foot. Bus stations just few meters away.

Great Location

Check in was fast and was great to have valet park the car. Great hotel for the price. Dated but clean. No issues with the room. Needed extra towels they were provided promptly. Friendly Staff. Best of all it was close to everything we wanted to see.

Center of downtown close to every thine

Good, average service. Clean & quiet. Comfortable and cozy.

Downtown Convenience at a Good Price

The hotel itself is convenient however the view is of ongoing construction in the building across just 5m which meant awkward window view however no construction noise which is good.

The hotel was excellent, the staff kind, attentive and obliging. The hotel is well placed for the National Arts Centre and the Rideau shopping centre. Our room was clean and very comfortable. The only difficulty at the time was that the free internet was not working in the evening. We were told that this was a temporary problem and would be sorted out in the next few days.

Good Value of Money

The hotel staff were friendly and helped me find a nice Irish restaurant two blocks away to have nice dinner. The room location on my floor was excellent (nice corner room away from elevator) and I loved the toiletries. The restaurant staff in the morning accommodated my requests, gave me a discount and cooked a lovely omelet. I recommend the restaurant. The only problem I had was that the... more

this hotel sucked

very dirty and old, wouldn't even take shower due to how unclean it was... more

Was situated perfectly for my needs.

Check in and check out went smoothly, parking rates were fair, staff was friendly.

Capital Hill Stay

The staff were pleasant and accommodating and bot the Hotel and Room were comfortable and clean.

Great location but very poor conditions

Stay at this hotel for 6 nights on a recent business trip. Great downtown location, but this hotel is very much in need of renovations and repairs. This can be seen throughout the hotel, from elevator buttons hanging out from the button panel to my outdated room with shoddy carpet and outdated furnishings. The staff were mostly friendly and sometimes helpful however I was very disappointed to... more

Great value!

The fixtures were a bit old BUT - everything was clean - the staff were all great and very helpful - the bed and pillows were very comfortable - location was excellent We were VERY happy with our stay in this budget friendly hotel and would recommend it to anyone travelling to Ottawa.

good location

Everything fine but no hot water for shower. Front desk helpful and many good restaurants near by.

Umm. Not good.

The room was not that clean and smelled bad. The lobby wad cleand and looked finfe but the room wasnt. Maybe because I chose the cheapest one.

close to everything

Location was excellent. Enjoyed my stay until the last night. Party going on next room to mine til early morning hours. Talked to clerk in the morning to find out police were called due to complaints for more than just one room. Unfortunate it took so long for the staff to control the noise.

Downtown Convenience

Generally speaking, nothing wrong with this hotel, though a higher quality mattress would be a welcome room upgrade. If you are looking for downtown convenience, it's in a good location to shopping, government and entertainment. But as I indicated, not the most comfortable night's sleep I've ever had. All in all, a pretty average hotel.

Decent hotel if one is on a budget

We were a family of 4, with a baby. The hotel staff were accommodating and offered friendly service. The overall comfort of the room was pleasant and we enjoyed the stay. We've booked this hotel several times mainly because it's so close to Parliament and the Rideau Centre as well as coffee shops and other shopping areas. It is at the heart of the Captial.

Great location. ..but rates only a 2*.

Tv didn't work, dirty socks in closet..say know no more.

Excellent location but decor very poor

I stayed for 3 nights at this hotel. The staff were very helpful and friendly. The location of the hotel is excellent with virtually everything I wanted to see and do within walking distance. I didn't use the hotel restaurant as there were plenty of dining choices locally. The one negative to staying in this hotel is the poor condition of the decor. It is very shabby although appeared clean.... more

nice hotel walking distance to most everything

Really enjoyed our stay. Beds and pillows comfortable. Bathroom a bit on the small size but very clean. Only thing lacking was a small fridge in the room. I usually like having that feature.

Shabby but would give it a second chance!

We booked this hotel for a 2 night getaway to Ottawa so we could enjoy a full day at le Nordik spa in Chelsea. The hotel has a great location close to Parliament Hill and Byward Market, the room was spacious and clean. However it and parts of the hotel were sadly in need of an upgrade. The kitchen layout was very odd - to use the toaster we had to either set it on the stove or the floor (or in... more

close to parliament hill

hotel is located at the centre of downtown ottawa. Close to Parliamnet hill and other tpurist attraction. room is clean and comfy. washroom bathtub needs to be checked, there is a water underneath the tub, feels like u r stepping on a waterbed.

Old and in need of serious upgrades.

The room was musty and old. The bed had no box spring, only a mattress. There was no wi-fi.

Perfect location.

The stuff was very helpful and the room was clean and nice. No complains at all.

great location

The location of this hotel is great for a visit to downtown Ottawa.... the staff were extremely pleasant and accommodating.... the room needed a bit of TLC... and some attention to detail... the bathroom door had been repaired....but poorly...and the grout on the floor and around the tub could have used a good scrubbing... more

Do Not Stay Here!

This place was a disappointment from the beginning - I was there 6 days and tried to change hotels after the first night, but everything in the area was booked. Here's what I experienced: - no hot water EVER - spotty wireless in the room (only seemed to be good for a few moments at a time) - carpet in the room was very smelly. I went and bought febreeze to try and mask the odour - tattered... more

great location - =

would prefer if breakfast restaurant woud remain open for dinner.

Convenient location right in the centre

Convenient location right in the centre of Ottawa. You can walk everywhere you are wanting to see. Highly recommend this hotel just for the location. Nothing overly fancy but comfortable. Would stay here again when visiting Ottawa.

3 star

Hotel is a 3 star. Room smelled like cigarettes. Very old and needs updating badly. Parking is very interesting. Staff is only great thing about this hotel.

Very nice hotel close to Convention Center

I loved being here close to my meetings but also close to food, attractions, and natural settings.

No-frills hotel with good location

For the location of the hotel (close to Parliament Hills), the price was good. Our family stayed in the suite and it was quite spacious. However, the room was dated (dusty carpet, small/cracked sink) and a bit stuffy (only small window/balcony door facing the street).

Hotel needs major upgrading

The hotel needs major upgrading. The carpet in our room was dirty, the bathroom very outdated, VERY POOR WI-FI. The staff was nice but it did not make up for the overall condition of the hotel

Nice location

Hotel is old, the rooms were big but we we're hoping to have the option to rent movies in the room. We had our son with us and he got very board. Also, the room was clean but smelled very stuffy. The electricity was acting up in the room...and the WiFi had a very week signal.

nice hotel in Ottawa.

We enjoyed the hotel and Ottawa. It has a very good location.

Nothing Special

There wasn't conditioner and staff said they would check and bring if there was some. The bed was very uncomfortable. The faucet dripped all night. Elevator seemed old.

Cheap hotel downtown Ottawa

The hotel was really dated and needs a lot of upgrades. It was uncomfortably cold in the room and the thermostat was limited in how warm and cool you could make it (I couldnt get it to go above 74F). The thermostats fan also wasnt working properly and kept cutting in and out. The matress is old and uncomfortable and the bathroom has mold and mildew build up and just needs an update. Carpets and... more

Close to the places where we wanted to visit

Easy to find and effortless check-in. Arrived early and room was ready

Older hotel. In good proximity to all sites.

Hotel very old. Rooms clean but hallways smelled quite old and musky. When showering, the water remained in the tub for a long time afterwards. Toilet was slow flushing. Beds were clean. Balconies were not kept clean as old cigarette butts were visible. Price was reasonable and the hotel was in close proximity to all sites, such as parliament, arts center, sparks street, the market, etc. Would... more

The night was great except for the screaming ,

People screaming for about 2 hours from 2;30- 4:30 that was not much fun for people trying to sleep.Maybe more security at night would help. Tks Theresa Byrne

Nice hotel close to everything

Stayed here from September 7th to the 14th. Staff were very friendly. In fact they had excellent service regarding parking. They parked the car for me each day and in turn went to retrieve it when needed with very little wait. I will say however, there are 2 elevators and they are very slow. Loved having a balcony. I found it was pretty quiet despite being over Albert street with all the buses... more

Good Hotel for Parliament and Byward Market

We had a two day stay over Thu Fri. nights. Valet service for the car was excellent. The room was showing some wear especially in the bath. The bed was poorly made, the coffee pot not cleaned and no replacement of coffee supplies. Towels were replaced when they had been hung up after day one to be available for reuse. Reception staff were excellent.

I will not stay @ hotel again

Handle broke on toilet, Fruit Flies in Hotel Room, Carpet moist

Conveniently located

Decent hotel for sightseeing or short trips to Ottawa. Staff were friendly. Room was comfortable but with small bathroom. Parking space is limited so they keep yor keys so they can double park and shuffle vehicles around all the time. They don't have a restaurant or shuttle service but everything is very close by. Tour buses full of travellers came in every night causing long line ups for the... more

Close and Convenient

Great hotel, bathroom needs updating. Parking is a reasonable price but very little space. Staff were great. I would stay again.

Great location

This hotel needs a few upgrades, yes it is a bit older but still convenient and somewhat comfortable. I arrived very early in the morning and knew my room would not be ready yet, but asked the very nice clerk if I could leave my baggage there and take off for breakfast and sightseeing for a few hours, no problem. When I returned in the late afternoon the clerk checked me in, gave me my bag and... more

Hotel location is good for sightseeing, room is clean. Good hotel.

Convenient and they have balconies

Simple. Basic. Clean. It's in the heart of downtown Ottawa and close to everything. It's not fancy but it's all you need. Nice to have balconies off the rooms for fresh air. Would stay again.

Good location rest needs work

Good location, decent and helpful staff. But the hotel needs work. Old elevators, poor wifi in room,Ragged carpets. One expects more if you are paying more than 100 dollars a night!

Seniors Hotel

You may want to make it more clear that people are booking a hotel in a seniors lodge.

Excellent

We booked and asked for 2 rooms at the same floor, if possible next to each other, 5 months in advance (in March 2014). We didn't get the rooms next to each other or even at the same floor (in August 2014)!

The wifi is really slow at the 8th floor and not working at all at the 9th. Also, only 2 towels for a room of 4 persons... It's definitely not enough.

We were quite disappointing.

Washroom sink not draining and hence was a pain. Seems like the staff knew about the issue and were totally unapologetic or thought I was to blame. The plumber who came to fix it at 11:30 pm did some thing in the washroom and claimed it was fixed. At the same time he said the sink needed to be replaced. The sink was never repaired and we were left to deal with it for the 15 hours we stayed at... more

Nice hotel in a great location

We stayed here as part of a tour. The hotel is very well located near to lots of eating and drinking places. The market and shopping centre is just a short stroll away. Parliament Square being a 5 minute walk around the corner, plus also is the cathederal, Canadian Royal Mint and other attractions being only a 10 minute stroll... more

Clean, convenient but appauling stench of an old hotel (no air circulation

This is a very old hotel, and it seems they've just slapped on layers of paint & carpet freshener to hide its absolutely appalling stench. I came home with a suitcase full of clothes that smelled like they'd been caught in a smoke-box. Years of smoke and no fresh air made it a very un-enjoyable place to return to at... more

Price is good but Hotel is Below Par

Spent two days at the hotel during a recent work trip. Hotel is centrally located. Staff were friendly and helpfull. Furnature and fixtures in the room were very dated. Hotel needs a refit. Room however was large. Sound carried between the ventalation systems in the Washroom. Would only book if Plan A and B did not work. Rooms have no... more

3 star hotel with 5 star staff

This is an old hotel in need of updating. We stayed in a 2 queen bed room on the 12th floor. The beds were ok, the room was spacious and the bathroom was average. We didn't have problems with counter space in the bathrooms as others have suggested, the vanity around the sink was certainly big enough for 2 adults... more

I wouldn't stay at this hotel again

Although I travel to Ottawa frequently, I had never stayed at this hotel. My assistant made the reservation as this was the only hotel available in the downtown area for the period of my stay. Although it is well located for business-related travel, it is a dark, old hotel with few services. the room was clean but the bathroom was... more

old hotel

This was an oldish hotel which needs some work. We had a view of the goverment building next door which was not very good as we could not evensee the sky. There were some issues with the plug sockets not being safe as well. Good breakfast out of the hotel left along the road acoss the juntion to number 166... more

wonderful welcome, disappointing faciliites

the front desk staff was wonderful. Unfortunately insufficient parking so I was forced into the Valet option and a long wait in the morning. Bathroom is tiny! and the queen bed is smaller than my double at home. But seriously the bathroom is a problem. There is no place to put my toiletries, except in the toilet. hard to get... more

No Internet

This hotel advertized that it had free WiFi. Technically, they did, but the speed is so slow that 80% of the time I could not even connect. Their response to me was "it will be fixed" by the day after I was to check out. Useless ! They also too forever to clean my room.

Large Rooms

This is an older hotel with large rooms. We stayed in this hotel as part of a cosmos tour. The room we had did not have a fridge but some of the other rooms did have a fridge. Some people on the tour also got suite rooms. My photos are of the smaller room which we had which was still... more

Nice place good location

This was a good choice and a good price. We stayed here for 3 days and I cannot think of anything to complain about. A nice 3 star place. Nice quiet room. I did not give it Excellent rating because I did not stay at any of the other hotels in Ottawa, so there might be some better, but this... more

Trip to Ottawa

This hotel was fine however I think it needs a bit of a makeover. We had a great room, 2 beds, a bathroom, a kitchen area, a couch, 2 armchairs and a flat screen tv. The bathroom and room itself was clean and acceptable. Bathroom could do with an update. I have never seen taps like that before. Staff were... more

Cheapest place to say downtown

My friends and I wanted to rent a reasonably priced hotel room and we picked capital hill hotel.
- friendly staff
-super cheap valet parking!
- this hotel is dated, paint peeling from door jams, older decor
- stayed in a large suite which was reasonably priced came with kitchenette
- good selection of TV channels
- beds were mid... more

Great hotel for the price and location, but it's very dated in the rooms

Excellent place to stay in Ottawa

One block from Capital Hill, the hotel's website stated 'you need to get elected to get any closer' and that sums it up. Great location to walk around downtown Ottawa: the locks, Rideau Canal, Parliament Hill. I had a large room, kingsize bed, nice linens, free wifi, etc. Never heard a sound - very quiet room even though hotel was... more

I never actually stayed here overnight but I did attend meetings here for a couple of days and I did go to Yuk Yuks the comedy bar in the hotel one night.

I can tell you the Captial Hill is less expensive than some other places in the area. It is more of a budget hotel I guess you would say but it is in an excellent location downtown. During my last visit at some meetings the place was... more

This hotel has clearly seen better days, so the rooms and furniture are all slightly outdated. However, if you happen to find a good deal (less than $100), you can safely book a room there as it is always clean and rather comfortable. It's got a great location, just a few steps away from Parliament Hill, the ByWard Market and Rideau Centre. It's also the perfect place to go if you're traveling... more

Before leaving Toronto for Ottawa, I went to the Tourist information office and they called up a few Hotels and suggested this one. The price was OK (89 CAD) and location seemed to be good.

When we got there we were not disapointed. It is very central with most main attractions within walking distance. We were actually upgraded to a suite, which was a first, so I cannot complain about space -... more

I stayed a couple of nights in this suite hotel, though i had a double room not a suite. Suites allow you to do a bit of cooking yourself. The hotel room i had was huge! The location on Albert Street is very convenient to visiting downtown Ottawa as well. Rates are competitive to the area, perhaps a little higher than something outside the downtown area.

Don't look directly at it

It was close to the canal to go skating which is how we found this place. It was a long weekend so all the prices where jacked so we settled. Was not impressed. Had a smell and bathroom was gross, not very clean, bubbles in the walls :s Tiny parking lot

Did the Job

Clean and economical. Perfect location for our stay as we were attending performance at the NAC and a lot of snow. We were given the option of paying for hotel parking or free underground parking nearby. Bedside lights did not work. Would return.

Gross, avoid

Dark, filthy rooms. We moved out after one night. Gross gross gross, and believe me we aren't princesses. Avoid. Dark, dirty rooms, poor cleaning standards. This and the Travelodge are the WORST hotels in downtown Ottawa.

Great location

The hotel is central to tourist hot spots and public transport. The bus stops just across the road and just behind the hotel. I was upgraded to a suite due to length of stay. Which was nice. The suite looks like it could do with some work. I was concerned with the cornices cracked and coming away from the walls... more

Old, but great location

Stayed with my family for 1 night.3 adults and a baby.
Location is great - 2 min walk to the Parliament.
Good value for money, as you get a convenient location for a good price.
Will stop there once again.

Musty, old and outdated, but inexpensive - you get what you pay for

Company recently put me up here on a visit to Ottawa, mainly because of location. I was hoping the comments of 'musty' and 'damp' smells were not true. However, upon walking into the lobby, there was certainly an odd smell, and I certainly would describe the smell in the hallways and my room as 'musty'.
I was given a standard... more

liked everything in general

paying for parking

I was allowed to park my car two days prior to check-in (while I attended a meeting in Montreal) and the price for parking is the cheapest anywhere in downtown Ottawa.

Parking is cramped and over-crowded but valets do a good job of accessing vehicles in short order.

We liked the location to Capital Hill, within walking distance to the Rideau Mall. Hotel room very clean but some of the fixtures were a little dated. Very quiet although we were across from the elevator. If we went to this area again we would stay at the same hotel if we got the great rate.

Limited parking spaces, we didn't want to loose our spot so we walked everywhere. We had difficulty... more

Musty old hotel in superb location

This hotel has a musty odor and bored and tiring entry way. This dated look continues to the rooms, which are all non-smoking have that bad old smoking stale smell. Carpets and drapery are worn and old. Making the room look grungy. Bathroom is unclean and in disrepair. Having said all of that, the hotel is cheap and ideally located... more

The location was perfect for going back & forth to parliament hill. It is within easy walking distance to Rideau Centre, the Market, National Arts centre etc.

The incompetence of the staff in not properly reviewing the payments and insisting that my guests pay after I had booked in, and checked in, and paid with my credit card.

Doors slamming at night Water was kind of brown when I first turned tap on There was no kettle to boil water.

do not stay here

Drawn by the price and location, but because of the uncleanliness and disrepair of the room I would not stay here again. I don't usually write a review, but the experience here was one of the worst I have had traveling.

Large room, comfortable beds, great location

We felt more positive than many of the reviewers on here - a huge room with the most comfortable hotel beds I've slept in for quite a while. And of course the location is great. Reception staff couldn't have been more pleasant/helpful, and all in all it made for a very pleasant stay. Our only gripe: the bathroom had been... more

Handy location, good sized room

Room was of a good size and had two queens, a kitchenette and a decent bathroom - but poor soap! It's light for shaving (a particular issue for me) was not great.
It's location is very handy to Parliament Hill and Rideau Canal and also reasonably handy (walking distance) to the ByWard markets and main shops.
Some wear and tear... more

The staff were friendly and helpful. The location is ideal with the Parliament Building being just a short walk away. The price is amazing considering its location. The beds were very comfortable as was the sitting area.

The room smelled musty and the bathroom door stuck. Parking was tight.

Nice property right down town Ottawa

Stayed 4 nights at the Capitol Hill for a work engagement. Requested (and received) a high floor room. The room had 2 queens, a small bathroom and a kitchenette (that I didn't use).
Overall the property is in fair-good shape. The room had the standard wear and tear that comes with a a hotel that is getting to the point... more

being next to the elevator, too noisy bathroom taps not installed properly. drab, place needs TLC painting etc. needs signs directing you to ice and vending machines

friendly staff, close to major tourist attractions

Not bad but good value

This hotel has a great location, right downtown and close to all the sights. You can take local bus directly from the airport that stops across the street from the entrance. The lobby is nice but my room was a bit tired, although roomy enough. Everything was clean and operational. Staff were very pleasant. I used the Bibliotheque Cafe in... more

Good location, pleasant front desk staff, comfy firm bed.

hotel was a bit tired looking, a bit dated

Really comfy, great location, very clean, great for families, and great for friends, friendly staff all in all really great hotel for the price. I only stayed for 1 night with a group of friends and we all really enjoyed it, especially the fact that it had a flat screen TV and the room rate was 109 for the day, that is rare for a room that houses four. All in all great hotel.

Nothing at all.

Noisy, otherwise Good

This hotel was named "Beacon Arms" in the '70s & was a well-known hangout for university students engaging in Monkey Business :-). The King (Elvis) had stayed here early-60's. Tap-room is now gone, too bad. Hotel's only drawback is traffic noise @ night. Old, but nice. Priced right. $99 gets you a room with a balcony & a view of... more

Proximity to downtown core. Across the street from Parliament buildings.

Pictures did not match room. Badly need of make-over. Big massive pick-up truck blocking entrance to hotel lobby/access to parking lot. Not super close to night life.

Tired hotel but clean

Upon first entering the hotel the lobby and entrance look recently remodelled. The room was tired but clean. The elevator always felt like a bit of an adventure - could never tell if it was found up or down.
The staff were friendly. They allowed us to have a late checkout (2pm) which we didn't end up using, but it... more

Great location

Dated rooms...buckling carpet...cleanliness

Central location, free weekend parking, price, good size room, comfortable bed effortless checkin/out

Elevator machinery noise, inefficient flush on toilet

Friendly, helpful staff. Clean and comfortable room. Quiet and safe. Location.

Bathroom towels. Would have been nice to have ice machine on my floor and fridge in my room. Not a big deal though.

Not Worth a 2nd Look

I booked through an online booking site and its not cheap for the downtown location.
The frontdesk staff are courteous but thats where things end.
Everything about this place is outdated and scary. Am surprised that the bldg and health inspectors have not closed this place.
The carpets (even in the corridor) are musty and reeks of something. The rooms... more

Small kitchenette

No breakfast options

Service

great location

hair in tub bed frame was broken needs to be updated

Pretty good, excellent location

The hotel is nothing great to look at, but clean, tidy and well-run for the budget-conscious traveller. Service is polite but minimal, but the room was well furnished and tidy. A somewhat musty smell pervades the whole building but it's something that disappears from notice after a while. Bathrooms were clean, tidy and functioned well. The location is perfect for... more

Perfect family getaway

Stayed at this hotel for a family reunion (2 grand-parents, 4 adults, 1 grand-children) in 1 suite. It was very spacious for all of us. We ate most of our meal at the hotel because it was tricky to get a table for all of us in downtown restaurant during The Army Run weekend. There was only 4 plates, 4... more

Location is good both for sightseeing major buildings and accessing airport bus..

Hotel seems to have been built in the 1970s and is showing its age - dark carpets, dark paneling, noisy old (individual) air-conditioner, slow elevators. Breakfast choice and facilities are very poor I'd rate it as 6 out of 10.

I liked that it was close to downtown attractions. The room was very good and having the kitchenette was very useful.

great location, but fairly average hotel

The best thing about this hotel was the location. Don't get me wrong. The staff were friendly and everything and the rooms were well maintained. I just found the outside of the building unattractive but then again in comparison to other hotels in the centre apparently it was low priced. Also the elevator was really slow but it didn't cause... more

Excellent location and helpful staff

By far the most helpful, friendly staff I have encountered in a while! The rooms are a bit dated, but what the heck.....we where there to explore the city and attend the police memorial. Close to everything we wanted to see. Rugs need updating as does bathroom......but all in all good value.

The room was large and clean, especially for an older builder. Staff was excellent and friendly and could answer all our questions. Location was great to walk to everything.

There was no restaurant within the hotel. The exercise equipment was not kept up and didn't work(exercise bike).

The reception staff was tough, mainly the female. The parking was narrow and limited. The view is not nice at all. The balcony was sharing with others. The breakfast was not offered !! although its cost was only CAD 4-12 ! and more others.... more

I loved Ottawa. It is a very beautiful city & Capital Hill Hotel & Suites is in the perfect location for easy walking to all the cities beautiful historic sites. The suites are ideally situated & having the kitchen area was great. A small supermarket is only minutes away. Ask at the front counter - they are very helpful.

-

Location. spacious and comfortable room.

Location

Bathroom was not so clean.

Stay away

Where to start:
First room--linen old and dirty, not convinced it had been washed between guests
Second room--stayed overnight, discovered in morning the taps did not work.
Third room--was moved into a suite for the second night, smelled very musty, carpet & furniture filthy. Top it all off, there was a rat (no, not a large mouse, an actual rat)... more

Great Location

This hotel is somewhat dated but it was very clean and comfortable. The room was large and had 2 queen beds with2 chairs and a sofa. It is located just 3 blocks from the Government Buildings which have splended architecture. The Byward market is only a 10 minute walk from the hotel. This area of downtown Ottawa contains many, many... more

Location

Parking

Great Location and large rooms

This hotel is right in the middle of the city minutes walk from the Parliament of Canada, National Arts Centre, Byward Market and National Gallery of Art. We were three friends sharing so we booked a suite with 2 Queen size beds and a sofa bed in the living room. There was a separate kitchen well equipped with fridge, cutlery... more

First and foremost -- convenient location. Walkable to everything -- Byward Market, Museums, Shopping, Elgin St. Diner!!!

Just a few things -- traffic noise from buses quite loud if window open even a bit, pull out couch mattress comfy but way too short for adults (I'm 5'4", and my feet were hanging over).

Just ok

Got this on a last minute booking for while celebrating Canada Day and it was o.k. for the amount of time we spent in the room. The location was good since it was close to all the celebrations and within walking distance of shopping, restaurants and bars. The room was small, musty, old and the view was overlooking another tar... more

The room was hot the air conditioner did not work the blow dryer did not work the bed was old and soft the room was very old. We got in very late and were too tired to request a change.

Great location

Hotel in need of an update

Not a place to repeat

Pros: Great location close to the parliament hill, tim hortons, Starbucks, restaurants, and other places, staff is nice and welcoming.
Cons: Outdated rooms, musty smell (really strong) you can be sure that those rooms don't get fresh air in years, you don't feel comfortable at all sleeping in a place like this, one night for me was more than enough.... more

Cheap stay in Ottawa and it shows

This dated property in the heart of Ottawa is a good bargain but don't expect a modern porperty. It is old from the facade, to the lifts, to the furnishings - however, the rooms are clean and beds comfortable enough. The rooms are quite spacious and some have access to a balcony which I personally think is a little unsafe... more

Amazing room and location for price

Uncomfortable mattress

location was great

nothing close by open late for snacks Hotel charged me for using Booking.com 13.00/ night. I had been informed that wouldn't happen

The location was perfect. Parking was convenient. Staff was VERY helpful. Prices are good. Thank goodness no huge bedcovers which are not washed from one visitor to the next. The duvet was good. Close to coffee franchises. Towels and bathroom were enjoyable.

The place is showing its age. With facelift please install automatic doors. Coffee pot was not spotless. The sheets are thin ... good... more

I am satisfied with my stay at the hotel,

Electrical stuff like Toaster was not working properly.

1. The hotel is centrally located. Its location is perfect walking distance from all the major attractions of the city. I had my parents with me and walking over to the parliament or the supreme court was easy. 2. The rooms with the extra Kitchen space. 3. The only hotel I could find that allowed 4 adults along with kids in one room. That saves huge on the cost and makes it budget friendly. 4.... more

location,parking, comfort

room 1205 slightly spoiled by noisy elevator machinery next door.

add the cost of parking in the price.

great convenient location for the centr attractions and nighlife. The hotel had no issues the staff were friendly, welcoming and helpful parking is a little chaotic but well managed by the staff. Good value for money

We booked a 2 bedroom suite and this consisted of 1 bedroom with 2 double beds and a make up couch in the living room. Fortunately we did not need to have 2 people sleep on it as... more

The hotel is ok in general

Bathroom is showing aging and old. Rust pots in metal vent door. No ventilation in bathroom. Bath tub bottom is floating when taking shower, like standing in a small boat. Anyway a old hotel.

The staff were very friendly and polite.

The lack of cleanliness was disgusting.

The hotel was well located in the downtown area. The rooms were clean and the staff very helpful.

The rooms were on the small side, one bed one chair and not a lot of movement room.

Capital Hill and Suites Ottawa

We stayed there for three nights in August 2013.The location is perfect(located 5 min walking distance from Parliament Hill) .Service:stuff very pleasant.Rooms are big and also have the small kitchenette equipped with microwave,toaster,coffee maker and small fridge.Beds are good size and comfortable ...If you like to have a breakfast at Tim Horton's or Starbucks-you will find them just around... more

Excellent value, average room

Here's the thing: the value of this hotel compared to others in the downtown Ottawa area simply cannot be beat. This is a cheap option in an excellent, excellent location that is close to everything you'd want to see in Ottawa. The hotel itself is average at best. Nothing fancy, slow elevators and the rooms seem fairly old. The A/C... more

Not very clean

We were very disappointed. The room and hallway smelled of smoke but they say it is a smoke free hotel!! The beds were very uncomfortable and carpets dirty. We spent one night awake listening to conversation through the vent leading to another room. The entire place needs a serious face lift!! We received very little value for our money and... more

Location, staff, cleanliness, Bibliothèque.

Bathroom door jammed shut - was almost impossible to open from the inside when shut all the way. Dangerous actually.

Comfortable spacious room. Very comfortable beds. The cleaning lady on
the penthouse floor was very friendly and kind. I would stay here again.

120 or so rooms but parking for 30 at best. Decore is a little dated but
nostalgic. Check in and out is a tad slow but not outragious. I was
charged parking fees without being asked first if I had parked in their
tiny lot and thus had to have the fees... more

The room was a good size for 3 adults and 1 small child. There was a small seating area with couch and chairs in addition to the 2 beds. It was clean and well situated. There weren't enough towels when we arrived but this was quickly remedied after a call to reception.

The window unit for the air-conditioning was quite noisy.

location and view of river, gym and pool

One of the best hotels of our Cosmos tour

This hotel is in a great location, within a walking distance to the Parliament and city centre. We stayed there for 2 nights as a part of Cosmos tour. The room was very big and the double beds were huge.
There was a coffee table in the room, sofa and we also had a balcony overlooking Albert street. There was... more

the location of the hotel in downtown, the beds, the large room

we were in 2 rooms, we asked to be waked up at 8.00 am and they called one room at 8.45 and completely forgot to call the second room... one of the two rooms was near the elevator and there was the noise of the elevator when going up and down. the breakfast did not offer a good choice, we wanted yogurt and croissants and they... more

Good location.

No fan in the bathroom. AC older than us guests. Spiders in the bed and at the entrance. Making up the room for the second night practically inexistent. The place and especially the rooms smell old and funny. Poor internet connection. Guess it was a nice place twenty years ago... more

Location - only

Room was not up to date, old vents, not clean, I am sure this is a very
old building, but really the HOtel was booked solid, Is there no room in
the hotel budget to do minor updates. It was a disappointment for sure
that such a great location and the lobby and exterior was welcoming but
room was not, view was horrific. Parking was conveniently located down
the street, but a... more

Location is very good

The location was great. The room was very comfortable.

Some maintenance and upgrading of the rooms is required.

Meh, grungy

They upgraded our room because we complained of cleanliness. The rooms and the entire hotel needs a massive facelift, and air freshener. Good price, for an extra 20$ a night my wife and I would have stayed elsewhere.

Ordinary hotel that was....... " Ordinary

so I had to stay here for a week in August as I was working in the vicinity.
When I got to this place it was easy to find. On a major street which was perfect.
Here is the low down....
Service: Greeted by 2 guys who knew everything about the city and were very pleasant. We wanted to grab... more

Great Downtown Location

The suite was very reasonably priced and close to Parliament Hill and the Byway Market area. The room was nice but could use some updating. The staff was very friendly and accommodating. All in all, I would recommend it.

Good "Home Base" for Downtown Touristing

If part of your Ottawa tourist experience is to enjoy lounging around in the hotel, then this is not the place for you. If you are looking for an affordable,convenient location minutes from Parliament Hill, then this is a very good choice.
The rooms are dated and in need of some general TLC. However, the beds were comfortable, the shower... more

Great location, shame about the smell

I stayed in the hotel last night. It is very tired and the decor is awful, but I had a good night sleep. On entering the hotel, you are met with a musty smell which gets worse as you venture into the corridors upstairs!!! Thankfully the room was rather fresher!!
In the morning, it took me 20 minutes to get... more

you get what you pay for

We were based in Hamilton but took our third trip to Ottawa this is the third hotel we have stayed in in this city. The last time was the Lord Elgin with family including 1 3 year old. On the whole this hotel provided a better experience. The place is tired and decor dated but rooms were clean beds were... more

Great location but tired looking rooms

The major plus point for this hotel is the location. The hotel itself is not bad but does need updating and redecorating. Upon arrival we had to park the car and this could have been a bit of a problem as there are not many spaces for a hotel of this size. Luckily we found the one remaining space and... more

Do not stay here

This place was horrible. No fridge in rooms, no ice buckets, elevators weren't working properly, 3 drink machines and none of them worked, garbage on the floor in the hallway for the 2 days we were stuck there.

I have been an on again, off again guest at the Capital Hill Hotel for the past year and a half and the service there is really starting to go downhill.

The beddings and furnishings of this hotel are dated, faded and could use some steam cleaning. The hotel is a very old hotel, and this shows. The character starts to wear off when you get sick of the mouldy smells. Once when I stayed there I... more

If you're planning on visiting Ottawa to see the parliament hill or walk around downtown, this place is pretty perfect. It's about a two minute walk to the hill. Don't expect a beautiful room or anything; it's pretty neat and clean though. The only time we spent in the room was to sleep, so it was fine for alright.

can't get any better

Was very happy with the ease of finding and parking at this hotel! Our room was very clean, spacious and smelled great! I was pleasently surpised with a small kitchenette and free wireless!Everything was great and extremely close to our concert!

Great value for your buck

Central location, clean, nice staff and competitive price! I have already recommended this hotel ti family!

nice room and friendly services.

cramped space worth the location

Tiny rooms, tiny tiny bathroom, older building with some superficial updates. Very small parking lot, not fun! But lots of things are within walking distance so shouldn't be a big problem.

We had a great experience. The hotel itself is a little old, but the front desk was very helpful, helped us with the bus routes and getting around the city. Great location, we could walk to the canal, restaurants, etc. I'd definitely go back!

Friendly personnel, awesome location. Just note that parking a car will set you back $15 a night.

Bed was amazing. Slept like a baby. Zero complaints. Will be back.... more

Good value

Great central location, only a few blocks from many attractions. Hotel is a bit tired, but the room was well-equipped and clean. Reception staff were friendly and helpful. Located on a busy street, so some rooms might be noisy, but mine was fine. This is a good-value choice for a central location.

It is well and Good environment in a good place for every utilities like down town , marketing places... But i don't like the room carpet it isdurty and old you must be change that plus if you charge peoples together rather than asking for parking lot I think isbetter I was satsfeid realy Capital.

Hotel is old but in the good location

Stay over night before heading to Montreal. Arrive at the mid night and difficult to get the parking space. Baht room very small and no place to put amenities.

The building is in somewhat bad shape, but it was one of the cheapest AND right downtown! I couldn't be happier with the stay for my purposes (a place for 4+ people to crash for the Ottawa marathon weekened). Service was great - they put two cots in one of our rooms no charge. Parking was $12 a day if you bring your car.

We stayed 3 nights for the Ottawa Marathon and it was only 2 blocks from the starting line. The good: It was close to everything. We parked the car for the weekend and walked everywhere. Price was very reasonable. The bad: Hotel was clean but everything a little older and worn. Noisy on the side of hotel facing the street. Check in was a little disorganized, particularly the parking. No... more

Large bed, clean.

Great location near Parliment Hill. Friendly staff, directed me to free parking.

This hotel is slightly behind it's competitors standards but competes with low price and central locaction.

“This hotel really needs a renovation. I was disappointed with the comfort of the beds and pillows. The rooms smelled (asked to be changed at one point because bed was droopy) of stale smoke, old carpet. I will never stay at this hotel again, nor recommend it to anyone else.”

Parking disappointed me. Good size room. Trouble with sign in made waiting for the room take longer than expected. I would recommend it to others.