The sales side of the business is good...the service side has gone down-hill big time...not sure what's up with this place

Great service! Love how they treat their clients with so much respect

We recently purchased a pre-owned vehicle from this dealership on April 30. Since then we've made three trips to see the service department due to squeaking breaks and a loud, sharp squeaking sound when accelerating and turning left. This doesn't include other issues we've had (wiper piece coming off, not getting the key for our car for weeks past when we were supposed to get it) that we've had... more

Always great service :)

I've never had a problem with my 330 over 9 years until I had it serviced here. All sorts of things started happening leading me to suspect sabotage. They even replaced a battery that they already replaced 6 months prior and the dumb knitwits thought they could hustle me for the charge. They didn't even bother asking me for approval they thiught I'd be so dumb to pay for anything they... more

This dealership and their staff are beyond obnoxious. I have had the misfortune of meeting some of the most disgusting uneducated (in any area or field) and disrespectful people in this dealership. The service manager is a complete disgrace to the word "Customer Service" She is an overgrown uncouth person who has zero respect for herself hence I would not expect anything more from her when it... more

Unacceptable level of service here.
Hate leaving bad reviews, but needs to be done here and am contemplating about contacting bmw Canada.

First time car came back dirty when supposed to be washed, not a big deal, but don't say you are going wash if you aren't. They also seemed to blame me for using a cheap Chinese charger resulting in cigarette fuse blowing. I was using a Belkan from... more

I recently leased a BMW from the BMW store. Had a great sales person named Austyn MacKinnon showed me models in my price range.

Austyn went over options and features, I was truly impressed with her knowledge and care. She wasn't snobby and didn't use any high pressure sales tactics, Austyn is very genuine and honest. The management team was accommodating due to my budget and credit score they... more

Waited for one hour in the lobby to get dropped off, no one was at the front desk for very long people going in and out,others for lunch and I could see the frustration in the other peoples faces waiting. Bought a car from here and it was very good but service was not very good. At least tell me it might take up 2 an hour not just sit me down.

Brad from service department was very kind to drive to my location to look at the car since i was not sure if it was safe to drive it to the location . This is what i call a superior customer service

Service department.

Have been in on several different occasions with my vehicle for troubleshooting/service related issues and staff are always helpful accommodating. Service advisor is really nice too.

Recently bought the platinum detail package for my vehicle and they did a very good job, looked brand new again. Worth it if you like to maintain your vehicle well.

I have the worst experience of service ever. As they have changed from there words and while promised me to not to charge 371 dollar for one work and today when I came to pickup they said your car is with us and u have to pay other wise you won't get car.

Now I m going to make video on you tube and post it every where every one should know. Manager is one woman with short hair and even the... more

Had a flat on the weekend. They were able to patch it up for $70. Thank you very much!

In December 2013, my BMW 745i had a major coolant leak while I was driving near The BMW Store. I drove it into the BMW store to have them look at it. A few hours later, I received a phone call saying that the service tech needed to open up my intake manifold to look at the leak (costing ~$1200.00). That was just looking at it and not fixing it. I told them that I know the history of the N62... more

This our 2nd BMW vehicle but it is our first new one. James Lee was our salesman and he was very nice and thoughtful, and made the entire buying experience wonderful! We will definitely come back in the future for another BMW!

I purchased my first BMW X5 in 2004 and loved it from day one. When it was time to purchase my new X5, I knew that I would go back to the BMW Store for my purchase. The service department, for me, is very important in the process and I have always had great service from this location. Andrew McKinnon has a great deal to do with this as he has been my service representative for many years and... more

My husband and I have first purchased a car from Fiona Su in 2013. We had a really pleasant experience with her. She is extremely knowledgable, helpful and attentative to our needs. We were impressed and didn't hesitate to lease a 2nd car with her a few months after. we received top notch service both times and there was no pressure at all while working with her.

I definitely recommend Fiona... more

We bought our BMW X5 in the fall and have enjoyed it throughout the winter. This car is probably one of the best vehicles we've ever owned. Nice ride, lots of power and a beautiful SUV overall.

Neil Shah our salesman treated us with professionalism from the moment we walked into the dealership until the day we took possession. He allowed us the privilege of "buying" instead of trying to... more

I've now purchased my second BMW from Neil and have to say that he always gets me the best price for my trade in and new vehicle purchase. I was trying to track down an X5 M package and had both Neil (BMW Store) and sale rep at BMW Jessel on the lookout. The overall service was a lot better with Neil and both dealers tracked down a very similar X5 (all the same options, KM's and M package) but... more

We went to test drive an X3 this week and this turned out to be a positive experience. Visits to other EU dealerships were not pleasant…didn’t realize I need to wear a suit and tie to receive any service. The BMW dealership on Burrard St. was very personal and welcoming. Kudos to Al Chan for the great customer service and entertaining my 2 year-old daughter while we learned more about the... more

Can't say enough good things about this place! Professional from start to finish. Fair, knowledgeable and classy all the way. Absolutely no pressure and a fun place to do business with. No hesitation to recommend Chris and his staff to all my friends and family. Nice to find a car dealer that deals with honesty and integrity! Keep up the good work!

I wish there was a 0 stars rating for this dealership. I purchased an X5 from them last December and the salesman(daniel I believe it was) would say pretty much anything to make the sale. First the original price that they would give me for my trade in went down. Then our offer which was originally verbally accepted, went up $500. We really loved the car and it had an M package which was hard... more

I've had a complete run-around with this dealership over an issue with the car radio. Nobody could find the issue initially and suggested a technician go for a ride next time it happened (which is always when the car is running) A month later, when I had a free moment, the BMW technician who rode with me confirmed there was a problem, appointment was booked, car taken in, only to be told that... more

Im sorry to hear others had bad experiences here. Ive given my business to bmw store b/c I had a bad exp at bjbmw. So far w 2 services I have been very satisfied. Oil ch, brakes & t/u only $2200 on a 2003 320i. I arranged for saturday appt first thing & got it by the end of day . A bonus was to try a new service loaner. Last time I got chauffered in a new 750i. Too big for me so I wont be... more

Staff is very nice and welcoming, but prices charged are really a scandal.
I recupered my car with the minimum done (they did not even make a plus for it, as little repairs that I had mentioned).

This was a very pleasant experience with The BMW Store from all aspects of the purchase.

The associates here are friendly and well trained regarding the features of the cars, I made the shocking experience that a lot of the car sales associates at other dealerships are sometimes not familiar with essential technical background. Not so here. All details, modifications as well as the process of... more

If I could give The BMW Store minus 5 stars, it would be complimentary.

Yesterday, I called the service department to ask if they could change a bulb in my halo H8 light on my 2009 BMW 335i Cabriolet. The service guy asked me to come at 3pm (which I did) and drive straight into the service bay, and they would do it in 5 - 10 mins on the spot.

When I got there at 2:55pm, the entire service... more

After owning my BMW for a few years now, this is the first time I needed to take it into the service department (apart from oil change) for just some fluid checks. The service from the minute I walked in was amazing. They immediately took care of me, directed my to the very luxurious lounge that offered baked goods, water, coffee, comfy chairs and a large screen TV etc... Even though I was only... more