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2 North Service Rd
St Catharines, ON  L2N 4G9

(800) 218-9312

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What the community has to say about Best Western Hotel & Conference Centre St. Catharines

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Other Reviews from the web
English
4 star rating
December 14, 2014

We were attending a wedding service nearby.I was very disappointed in the non-flexibility of the registration staff and inability to organize early registration, as I had paid for 3 rooms in advance. We liked the idea of a hot breakfast right at the hotel; but it really was not very good with greasy sausages and powdered eggs. The restaurant lunch was also terrible. It was.cold + greasy.I was... more

Brought to you by expedia

4 star rating
Hotel was great, but room was noisy!
December 06, 2014

The hotel and room itself were great, nice and clean, updated and comfy. Linda ( at the front desk) was beyond fantastic. But our room was 201, the first room next to the doors to the main stairs and it was incredibly noisy every time someone came through the door. Also whenever someone flushed the toilet or used the shower or sink in the surrounding rooms it was super loud for a few minutes.

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4 star rating
relax and have fun
December 05, 2014

we have very nice stay, hotel was clean and good location , close to many nice place to eat. We have problam with TV, maintance service (very nice girl) came in 2 min. and fixed our problem. Thank you very much. Front desk personal very nice, we checked -in early and have nice room, thanks again.

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4 star rating
Clean room with a comfortable bed
December 03, 2014

The room was nicer than the overall hotel. The free breakfast was unorganized which caused a crowd around the food. The free WI-FI was very weak and disconnected at times. The bed was very comfortable and the room was quiet.

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4 star rating
Great value for the price
December 03, 2014

Great location (minutes from Niagara Falls and Niagara-on-the-Lake), helpful staff (they even gave us vouchers for free tastings at some local wineries), delicious breakfast. The hotel is not new, but nice and clean. Would definitely stay here again!

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4 star rating
Hôtel Sainte-Catharines, 10 km des Chutes du Niaga
December 02, 2014

Décu par le ménage qui n'est pas complet ainsi que par le repas au pub.

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4 star rating
Hôtel situé près de Niagara Falls
December 02, 2014

Hôtel accessible, près des services et des attraits touristiques de Niagara Falls. Accès à 2 piscines, une intérieure et l'autre extérieure. Photos sur le site de l'hôtel qui ne représentent pas la réalité. Chambre très propre, mais odeur de cigarette, malgré réservation d'une chambre non-fumeur. Toutefois, c'est l'inconfort des matelas (creusaient) qui a influencé beaucoup notre note. Prix... more

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4 star rating
Hôtel à Ste-Catharines, près de Niagara
December 02, 2014

Excellent rapport qualité prix, personnel accueillant, installations propres et convenables, piscine intérieure parfaite pour distraire les enfants en cas de pluie et petit déjeuner très correct.

Brought to you by expedia

4 star rating
Hotel pratique
December 02, 2014

J'ai bien apprécié le complexe en général, 2 piscines, Resto sur le site, chambre agréable et pratique (frigo,micro-onde, cafétière). Par contre, pour le déjeuner inclus, la ligne est interminable, trop long et pas du tout fonctionnel. Il faut faire la même file peu importe ce que l'on veut! Les lits sont creusés dans le milieu et oreillers joufflus! Chambres et complexe propre. Bien situé pour... more

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4 star rating
Central with easy access to highway and downtown
December 01, 2014

Shabby hotel rooms. Really in need of an update, and the price for the room was fair. If you want a nice hotel room, this is not a place for you. It is clean but worn. The restaurant and pool facilities were updated. If you want easy access central location this is a good bet.

Brought to you by expedia

4 star rating
Great service
November 28, 2014

Lady at the front desk was extremely helpful in giving directions and making sure we had everything we needed. Lounge in the hotel had good food at a reasonable price. Room was good quality for price.

Brought to you by expedia

4 star rating
Nice room, nice location, nice price
November 26, 2014

I stayed overnight and it was excellent. Had small fridge and microwave in room which was very handy. Hotel is next to a shopping mall. Hotel breakfast was basic, but the staff are all super-friendly.

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4 star rating
Central location
November 25, 2014

Service was great. Room was cold and took forever to warm up, Temperature control was terrible, mostly cold.

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4 star rating
Quick and easy
November 25, 2014

This was a great find on the side of the road. The staff were kind and polite to me, even though I booked the room five minutes before I walked in the door. They had a lot on their plates with three wedding parties and a tour bus at the same time as me & they were still gracious. I would stay here again. Great location near a lot of restaurants and shops. The only complaint was, we were on the... more

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4 star rating
Nice place, convenient location
October 26, 2014

Excellent place to stay, located near shopping and close to highway

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4 star rating
Close to the Meridian Centre for concerts!
October 23, 2014

Lynda at the front desk was awesome! She was warm, welcoming and funny! She made my boyfriend and I laugh! She was also very knowledgable about the area and the best way for us to get to the City and Colour concert (we were from out of town).

Brought to you by expedia

4 star rating
Very conveniently located near the major highway
October 22, 2014

This hotel is located in a very convenient area of St. Catharines, near the major highway and quite close to downtown.

Brought to you by expedia

4 star rating
Affordable accommodations in wine country
October 21, 2014

It's a clean motel with a great staff. Not the high quality hotel I got used to, but a great value for touring wine country.

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4 star rating
Cheap stay NOT
October 09, 2014

I think at one time it was more impressive, now more choices are also availble to the travelers. Search for alternatives

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4 star rating
Acceptable stay
September 16, 2014

We were pleasantly surprised by the accommodation and the hotel. We did find the restaurant facilities (pub) to be sub par. Overall, this hotel is fine for a one or two night stay. The breakfast had variety with good quality.

Brought to you by expedia

4 star rating
15 minutes from the Clifton Hill, Niagara Falls
September 03, 2014

Hotel was clean, plenty of room, and quiet. They also have buffet breakfast, which wasn't bad. Pancakes were really good. Hotel staff are very nice.

Brought to you by expedia

4 star rating
Shower & tub
September 03, 2014

There was hairs on the tiles & tub when we arrived

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4 star rating
Good value your money
August 30, 2014

The room was smaller than we're used to, but that was fine. We weren't planning to spend a lot of time inside the room anyway. Everything was clean and tidy. The rooms on the first floor have sliding patio doors, some of which lead to the courtyard where the swimming pool was and some to the parking lot. Ours was the latter, which convenient since we could move things back and forth between the... more

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4 star rating
Exceptional customer service.
August 26, 2014

Every staff interaction was terrific. Happy to help, friendly, appreciative of our business.

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4 star rating
Best bed I've ever slept on
August 26, 2014

The hotel was alright, a bit over priced for the room but the bed was the best experience and is probably why I rated it so high, best sleep ever.

Brought to you by expedia

4 star rating
good local but a little outdated
August 23, 2014

Very convenient location. Hotel is getting old and outdated. Bathroom definitely needs updating and a really good cleaning. Hotel staff was friendly and approachable. We enjoyed the swim in the outdoor pool.

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4 star rating
Nice hotel for business
August 23, 2014

Hotel location close to highway, several restaurants in walking distance. Restaurant is a pub style, excellent food and service.

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4 star rating
Very Nice Hotel
August 21, 2014

Dissappointed that I booked 2 months in advance and they did not honour the reservation of a king bed.

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4 star rating
August 20, 2014

I arrived, my Hotels.Com reservation could not be found. Nevertheless, the front desk staff were able to check me in and because of the short delay, upgrated my room at no extra charge. I did not avail myself of the free breakfast service.

Brought to you by expedia

4 star rating
Welcoming Hotel
August 19, 2014

Walking into the hotel after having a bad experience at another local establishment, we felt like we were coming home. The front desk staff welcomed us with warm smiles and friendly attitudes, they were extremely helpful. Made us feel like we were getting comforting hugs from mom.

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4 star rating
Decent price and close to highway
August 18, 2014

Customer service was great. Beds a little stiff but happy overall. Thought pool was indoors, but turns out it was outside and was raining so couldn't use it

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4 star rating
Meh
August 16, 2014

Nothing special. Toilet ran all night off/on. Booked two queen beds only to get there and be offered one king bed. Able to switch which was good.

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4 star rating
Pleasant hotel well located.
August 16, 2014

After arriving late from a day's work and drive, we were pleased to find the accommodation inviting and ready to receive two tired travellers. No hassle check-in and a clean room awaited. In the morning we made a fast escape to see family and go on a wine tour. We had not opportunity to try the breakfast. Perhaps next time.

Brought to you by expedia

4 star rating
older but very good
August 15, 2014

planned on staying two nights, stayed three. Breakfast was ho-hum, same thing all three mornings. Room was clean, front desk staff was very friendly. Had a room with a balcony, nice to sit outside in the evening. Very close to the QEW. Not far from Niagara on the Lake, and Welland Canal and shopping outlets. Would definitly stay there again.

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4 star rating
very convenient
August 15, 2014

It was a good place to stay traveling from NY to Toronto.

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4 star rating
Great Location, Good Price DINE ELSWHERE
August 14, 2014

I stay at this hotel usually twice a year on business. Front Desk Staff have always been very friendly, polite and efficient, I enjoy the courtyard setting. Very relaxing. Probably the reason I choose BW. Room, was as always clean . I request a first floor room and have not been disappointed. Wrigley's restaurant very disappointing!! I prefer to dine at hotel when working. I gave them yet... more

Brought to you by expedia

4 star rating
Perfect location for food, shopping & regatta.
August 12, 2014

I made the reservation through Expedia, and paid ahead, thinking that my room was confirmed. However, I was informed by the general manager, Adrian Nitsopoulos, the hotel can override Expedia reservations if bookings are made directly through the hotel. A room was not available. Then we were told only a room with a king size bed was available. This was not acceptable. Finally, we got a very... more

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4 star rating
good hotel
August 08, 2014

all is ok, room is clean. except the air conditioner is a little noisy.

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4 star rating
Close to Niagara Falls
August 07, 2014

Very comfortable stay -friendly staff, clean rooms. Good breakfast.Comfortable beds and pillows. Close to Falls.

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4 star rating
Disorganised
August 07, 2014

Check in was a mess. It took almost 30 min to get checked in because of complete disorganisation at the front desk.

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4 star rating
August 05, 2014

The Hotel Staff was very friendly and helpful. However, they needed more help during the breakfast buffet. There was only one girl bringing out the refills on items and she was running back and forth to the kitchen. She was overworked because there should have been another 2 people working there. Also, the pancakes maker kept breaking down so no one could eat any.

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4 star rating
Great family and business hotel
August 04, 2014

The hotel on first sighting from the QEW looked well maintained and inviting, but to enter the facility you drive past the back of the building. The building lacks interest and appears like a 2 story stip motel from the 70's . The gardens and the flowers are all at the main entrance and they are very attractive but the first impression driving in does entice one. The building inside is showing... more

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4 star rating
Contentment
August 04, 2014

The hotel looked nice & clean. Service & staff were fair friendly & breakfast/bar was good. Convenient for a family stay. Also the location of the hotel was on the same route as my destination (Niagara Falls).

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4 star rating
Great hotel at excellent location
August 04, 2014

I was there with my parents for a short stay to visit the wineries, farms, and just to enjoy a hotel stayover. It is at a very convenient location, room is clean, breakfast is great - just that the facility is a bit aged. However, I can see that a lot of effort has been put into keeping the aged facility as clean and pleasing as possible.

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4 star rating
July 30, 2014

Very Wood night ans hotel.

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4 star rating
Had fun at the New Casino
July 30, 2014

Started out in Florida on a road trip to Canada. I was not disappointed with my stay in Canada. Wish i had booked more days at this hotel. We visited the quaint little towns surrounding the hotel (Niagara on the Falls). Everything you needed was available on site or nearby. The staff was very helpful with information about the surrounding area. Really enjoyed my stay.

Brought to you by expedia

4 star rating
Lost the whole time
July 29, 2014

Hotel is surrounded by roads, but restaurants are close. The lay out of this hotel is ridiculous. The halls are very long and it is difficult for find the lobby area. The pools looked nice and breakfast was fine.

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4 star rating
Pet Friendly and Great Service
July 28, 2014

This is our go to hotel whenever we are in the Niagra area. The staff is top notch and the rooms are great. We enjoy having a sliding door to the outside as we always travel with our dog. My only complaint would be the breakfast that is included is not that good. Eggs are runny and the sausage are funny tasting. Overall though a great place to stay.

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4 star rating
Adequate hotel if you just need a place to stay.
July 26, 2014

Under-staffed at front desk, one person at check in on a Thursday afternoon about 5pm in July. She had to answer phone and deal with multiple check-ins. She did her job efficiently but could not offer more than minimum service to each guest. The hotel in general and the room was clean enough but nothing fancy. Breakfast was hot but unimaginative, scrambled eggs and bland sausages both mornings... more

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Business Description from the Web
English
May 24, 2013

Property Location
In the heart of St. Catharines, Best Western Hotel & Conference Centre St. Catharines is within the
vicinity of Welland Canals Parkway Trail and St. Catharine's Museum. This hotel is within the
vicinity of The Pen Centre and Happy Rolph's Bird Sanctuary.

Rooms
Make yourself at home in one of the 141 air-conditioned rooms featuring refrigerators. Complimentary
wireless... more

Brought to you by ian.com

February 02, 2010

Whether traveling on business or pleasure, the Holiday Inn St. Catharines-Niagara offers a comfortable and relaxing room to rest yourself during your travels. The Holiday Inn Hotel, located in the heart of St. Catharines, Ontario is nestled in the beauty of the Niagara Region. Some of the areas premiere golf courses and VQA Wineries are located nearby. Enjoy a restful night on a "pillow top"... more

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