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3 stars 16 reviews

Avis Car & Truck Rental

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757 Hornby St
Vancouver, BC  V6Z 1S2

(604) 606-2869

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What the community has to say about Avis Car & Truck Rental

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Other Reviews from the web
English
3 star rating
December 10, 2015

Worst customer service ever. The guy who helped me was the most rude person I have ever met and refused to let me rent a car on a certain card, manager walked out and said not a problem and did it. Tried to charge fees upon fees which we had to call in and argue for hours with. Such a waste of time. Definitely recommend going with enterprise or hertz.

Brought to you by yelp

3 star rating
September 15, 2015

Worst service ever. The line was about 10 people deep with one person on the counter taking 20 minutes to check someone in. The worst part is everyone was here with a reservation so they knew this would happen!

Brought to you by yelp

3 star rating
January 03, 2015

Decent little place AND they dont' charge an addition fee for driving to the states. Heck, I was informed that I could drive ANYWHERE in North America with one of their cars and it's cool with them. That's VERY nice to know, esp since all other rental agencies only let you drive to bordering states and provinces.
Also, their cars tend to be on the cleaner side and have relatively lower mileage... more

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3 star rating
September 07, 2014

Avis has a clear pick up and drop sign. Left the car there, stood in line, waited to get checked in. RANDY gets p@!%!d that the car isn't in the basement. I told him it's clearly written avis pickup and drop off. The sign for car returns is not clearly visible. He refuses to help me out until I take it to the basement. Once I return, I have to endure the line once over. Avis should have a... more

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3 star rating
January 22, 2014

This is seems to be my go to rental car company. The online reservation process is a breeze, the rates are competitive and sometimes cheaper than competitors, aaand you receive a slight discount if you pay for your rental upfront at time of booking.

The customer service is always pleasant and efficient when I arrive to pick up my ride.

This location is ideal if you work downtown and want to... more

Brought to you by yelp

3 star rating
September 14, 2013

40 minutes wait to pick up the car. 2 attendants.

1 hr to drop off the car. 1 attendant with about 30 people waiting to pick up or drop car. People, including me, were understandably upset.

Brought to you by yelp

3 star rating
August 30, 2013

When I arrived to pick up our rental car on a busy Labor Day weekend they asked how id made my reservation because they were booked solid. However they graciously found a vehicle for me and their customer service representatives were so kind and helpful.

Brought to you by yelp

3 star rating
October 01, 2012

I am angry, frustrated, and shocked at how they run the business here.

Data point #1:
I called a week ahead to reserve a car. On the phone, I confirmed the rate with them - $106. At pick up, I was asked to sign the invoice which shows the estimated charges - $118. When questioned, the manager casually said "Oh.. we'll take off the $12 parking fee." I wonder how many people don't read what they... more

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3 star rating
May 22, 2012

This weekend we were in Vancouver visiting (my first time in Vancouver)...let me say the service (or rather lack of professionalism, empathy and service) left me with a profound distaste for Avis... My husband and I will NEVER rent from this car rental company for the rest of our lives, and I mean it. We arranged (through the concierge at our hotel) to rent a vehicle for Saturday for a day trip... more

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3 star rating
November 27, 2011

Around the corner from the Fairmont Vancouver Hotel. Rented the FIAT 500, wife had a blast driving around the city. Car clean, and dent free. Fun !!!

Brought to you by yelp

3 star rating
July 20, 2011

Actually we disagree. We're surprised to see these glowing reviews where our experience more closely matches reviews posted elsewhere--service was exceedingly slow, this location charges a $10 parking surcharge where most other downtown rental agencies do not, and when we a car that was DOA, their staff actually made the situation much worse through simple incompetence. We've rented often in... more

Brought to you by yelp

3 star rating
April 19, 2011

If they had a wall for regulars, I will be some where near the top of that list. The staff here a friendly, they are really quick most of the time. The only thing I don't under is how there rates work. When trying to book the car, I have seen me paying more for 3 days than I would pay for a 4 on same dates, or sometime even 5 days. So book in advance, when booking look around with dates.

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3 star rating
October 02, 2010

After being burned by a local tour company and NEVER coming to pick us up at our hotel. We ventured down to Budget and after being ran around with them for unexceptable reasons of not having 2 major credit cards, we then ventured down to AVIS.. we walked in needed a one day rental to drive to Whistler and was in and out in 25 mnts tops... With ONE credit card and $62 LESS then what budget was... more

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3 star rating
July 14, 2010

I really like this place. They are always friendly and the cost that I get from their web site or their iPhone app is always what I am charged at the end. No surprises (see: BUDGET!!). The only downside is you have to rent early to book a car especially in summer. They also have great incentive programs that you can sign up for on the web (eg. free weekend car rental for every 4th weekend rental).

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3 star rating
June 03, 2010

After getting stiffed by Budget Car and Truck Rental in Downtown one too many times, Avis was a breath of fresh air. I would recommend going here before anywhere else. Unlike Budget, they are super friendly, fast and efficient, are well priced and don't require the extortionate credit card holding charge.

Brought to you by yelp

3 star rating
May 09, 2010

Quick, efficient check-out and straightforward after-hours check-in. No surprises, no push for LDW, and most importantly, no discoveries of "damage" like in other rental places I've encountered.

Brought to you by yelp

Business Description from the Web
English
June 29, 2013

Avis Car & Truck Rental offers these services: automobile, rental, car rental.

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