This location can be very busy at times, and even for Avis President's Club or PreferredPlus members whom have "priority service/skip the line" as a defined benefit - this location usually doesn't have the vehicles assigned or ready, and there is usually no rental agreement ready.  Recently they did add a "Preferred" line, but you can still end up standing in line for 30-45 minutes during busy... more

Customer service was good but the inside of the vehicle was disgusting!  Found wrapped Tim Hortons food in the compartment in the back, sticky cup holders, garbage at the front side doors.  It obviously wasn't cleaned!

I booked a rental through the Costco Travel website and was able to get a good deal for $117 (Thursday - Sunday). I've only ever rented from Enterprise before but their rates were too high for that weekend.

Having never rented from Avis before I decided to go online and read some of their reviews. BAD IDEA I was so freaked out from the terrible reviews that I almost canceled my reservation but... more

Terrible!
Don't!

A reservation means they don't have a car you reserved and you have to wait an hour plus for a car you never wanted.
Miserable service, endless unacceptable excuses and surcharge and surcharge and surcharge.

Rented our car in Vancouver and drove to Calgary. Spent 1 hour trying to find their office on 9th avenue. Finally saw a little red sign on a window but no place to park out front. Circled the block twice before seeing anther little sign in front of a parking garage 50 yards before the office. Luckily found my way up o the 7th floor with a total lack of signage. No one there to assist or check... more

I always try to rent Avis as the staff are generally friendlier and more helpful. I've rented pretty much across the world and this is by far the worst experience I've had from Avis and is up there with the worst of the rest.

I spent almost two hours trying to call to confirm the Canada day opening hours. When I eventually get through I was rudely told I'd have to hold without any apology or... more

I rented from the Avis on 9th Ave two weekends in a row and both times I got the impression that the staff could really care less about their customers. Very impersonal, and I was made to feel like I was a big inconvenience. Also, while I appreciate the "complementary upgrade', I had the vehicle for three days and reserved an economy car to save on gas. When I arrived I was told they only had... more

Trying to drop off a car ?
they giving you bad directions it's like they don't even know where their offices are?
Or they don't understand comprehend or speak English
My wife left her purse in the car we been trying for days nobody answers the phone at lost and found
Absolutely ridiculous
Now I see why they only have one star because there's no zero rating

I don't enjoy writing a negative review but I hope this saves someone the frustration that I've experienced.I wouldn't even give 1 star but that's the lowest rating. Our Avis customer service representative, Rotimi, overcharged my credit card. I was notified by my credit card company that a hold was placed on my card in the amount of $300 over what my signed contact was written up for.After... more

Rented a compact car at 12:30 on Saturday, returned it at 2 pm on Sunday and was charged 300 dollars plus. That charge included an extra day and a late fee. Over 40% of the rental time the car was spent in the garage, but still the exorbitant charge!

This location is poorly staffed and unable to have vehicles ready for pickup far after the reservation time. Arrived later than my desired pickup time and am stuck waiting 30 minutes.

This location needs to get their acts together and not make excuses for poor service and an inability to meet their commitments. Never renting from here again.

Reserved a car 2 days ahead of time, and it wasn't ready until 2 hours after my reservation time. Then after only renting the car for about 6 hours they tried to make me pay for 1300km!!!! That's not even possible!!! Worst car rental experience in all of my travels. Avoid at all costs! I will never use Avis again.

Clearly, the staff at this location missed the customer service training sessions. Each time we dealt with the staff at this location (pick up & drop off) the staff could have cared less. Not helpful when we asked questions, working in the slowest speed ever and God forbid if anyone could crack a smile. They did make an impression on us...never to deal with Avis again. With so much competition... more

I'm not shocked that they rate so low. After a half hour wait for a car that we reserved way in advance, they gave us a complementary upgrade to an SUV without asking us if we like SUVs. We don't. Lol.
I asked if they had any advice for how to get around the traffic to get to the highway, there just happened to be a parade going on and also there were streets closed because of construction. The... more

Avis car rental policies and customer service representatives need to get on the same page! We had a 4pm pick-up time and called because we were running a few minutes late. We were told not to worry and that we could come anytime before they closed at 8pm. We went out to explore a bit of the city and grabbed dinner before showing up shortly before 8pm to find locked doors because they closed at... more

Pretty disappointed with my experience here. First of they didn't have the car I reserved so I upgraded for an extra $20 a day. Then I was told when I rented the car that if I returned it empty they would only charge me $1/L for gas. Instead when I returned it the charged me $3.20/L. Overall the quoted price of $80 turned into $269. I won't rent a car there again!

DO NOT rent from this Avis. The customer service was shockingly horrible. I made a reservation for a car on the website, paid for it in full with a credit card 5 days before the reservation date. I went into the business to pick it up and it was not available for pickup because they gave it to someone else. The person hired to clean the cars showed up to work late so they were running behind on... more

Horrible service. Prepaid on web. Slowest service on the planet and certainly in the airport. Lied to as to reason(s) for the delays. Rude and arrogant. Repeated attempted up-sell to a $150/day car to "get us on our way sooner". Took 55 minutes start to finish. We were not the only ones. Return process not much better. Try Hertz. I'm not a big fan but they were moving and people seemed much... more

Very rude services. Worst customer service I have ever experienced in Canada. Not going back.