Let's start with the good - Went there on October 21 after work. Generally busy but not like MAD HOUSE busy. They had a fair amount of floor sales associates and I was approached at least 5 times by five different sales people while I stood there looking confused and indecisive.

I was there about 2 years ago and purchased a costume with relative ease. Perhaps it was easy since it wasn't an... more

its just what it looks like..a giant party store with everything u can think of. the one thing i liked was that there was always staff walking around asking if you needed help finding anything. it made finding some small things for a costume alot easier.

im sure alot of the stuff is overpriced though but its halloween whaddya gonna do.

I came here because I was looking for a costume online and ended up coming across their website. When I was first walked in, I was:
a) Amazed by how big the store was and their selection;
b) At the same time, amazed how all over the place everything was without proper signage. Not sure if this is done on purpose to encourage impulse shopping, but as someone who was looking for one distinct... more

This store has an amazing selection and I consider myself a valuable customer having spent a significant amount of money (personal and work related) over the past 5 years.

Unfortunately today I was "reminded" by the employees' boss that there are security cameras everywhere and security at the door.
I was extremely shocked and insulted. In no way was I behaving in a suspicious manor and... more

This place has a vast assortment of costumes and everything you need in order to plan a party. That being said, they really need to step up their game on the customer service side of things. The staff is knowledgeable about their inventory, helpful and enthusiastic, when you can hint them down. For such a HUGE store, it is seriously understaffed. I went on a weekday at an off hour for 1 simple... more

I ordered quite a few items last year for halloween. I placed the order just over a month before halloween thinking that gives me plenty of time for it to get to me over in Vancouver. Well a couple weeks went by and nothing so i called and after many tries i finally got ahold of someone who was capable of answering my questions. Apparently they didn't have one of my items in stock and didn't... more

Never shop here! An online scam! Warning! Warning! This "company" took our $350 and did not ship items.

All buyers should be warned this place steals and does not deliver. Took our money with no product.

This place sold me up the river! SCAM!

There was no intent to meet delivery times stipulated on their website. No resolution, product comes late and incorrect from original purchase. Products online are not what is carried and if you don't like what you get you'll be charged a restocking fee!

There are better places online to shop!

Really appreciated the clerk who took his time to show me the trailers in the back with the Halloween decorations. November is definitely off season for such things, so I appreciated the extra care!

This place is the most disorganized piece of s@!t I've ever visited. I'll start by saying that I completely understand that it's right before Hallowe'en and they are at their very busiest. So why not plan ahead and get stuff organized ahead of time so that when the s@!t storm of ghouls descents upon your place, you're prepared and don't p@!s people off?

I ordered my costume bits on line on... more

If you go there for anything other than Hallowe'en merchandise during the month of October, Good luck, it's all stored away in some "trailer in the back". I was lucky to have been helped by a high school aged teen, who happened to also be planning a Bachelorette party for her cousin, or else I don't think anyone would've given me the time of day. The first girl I asked was completely bothered... more

The most unprofessional business i have ever been to!!! My fiancé happened to walk in with a coffee and after 10 minutes was ordered by an employee to throw it out!!! She rudely interrupted our conversation and like an angry mother said "Excuse me!!! No drinks in the store!!!" We were startled not even realizing we were doing anything wrong. We replied that we didn't know that we were not... more

I always go here for my Balloons, they have lots to choose from and the girls there always have some good suggestions.

Amazing party and costume is by far NOT AMAZING. This is a place that i have never done business with until now i found them on the web as a merchant that does interac on-line. So i placed an order for a costume with the understanding as per the website that any order placed Monday to Friday before 11 a.m. will be shipped same day. Well BUYER BEWARE that is not the case i did not get the... more

I'd like to give the store manager an Excellent customer service review! Lidia was amazing! Thanks for all your help.
Like many other customers, I've found this store online and went there to get my Halloween costume. It was very busy in the store, long line ups (please keep it in mind and plan your trip accordingly). But you can find anything you want in there! They have absolutely everything... more

The worst experience ever. The store policy is extremely unreasonable. First of all, it took me 40 minutes to travel to the store, which is absolutely fine with me. After viewing many different choices of costumes that I could have, very excited about all the possibilities, I was told that "each customers are allow to try on 2 costumes per day". Are you for real???!! I don't remember if I... more

If I had a party store, it would be like this one! I've been to this store over the years and it never disappoints. There is a great selection of whatever you are looking for but you will need a car to get there.

The space is pretty huge and a bit overwhelming when you walk in. There are aisles of things and walls of wigs and hats & balloons..!

We went there for some items for a pirate boat... more

Got my Halloween costume today at this place. Wow.

PROS
- Ridiculous vast selection. Lots of sizes.
- Unique costumes
- Prices are reasonable (full costumes from say $39.99 upward, most of them were $60 or so)
- The quality and fit of mine is quite good
- The website is very good so it's easy to get your ideas before arriving

CONS
- Location is a bit of a b@!%h
- Place is ridiculously busy.... more

This place is the BEST!
My friend and i went to look for pirate costumes tonight and we received the best service. We were really annoying and wanted to try on 47 costumes. Each other girls was so patient, kind and helped us with ideas and products.
Beyond that--this place literally has everything you need for a good costume. I can't recommend it enough.
Thanks!

Massive store full of fun!
Lots of fun outfits and accessories, and FIREWORKS!
Costumes they carry are pretty generic, but there are TONS of them.

I didnt have any issues with the staff, the younger lady who helped me was pretty awesome. It is very hectic in there obviously, but i found things to be very neat. I gave her a few ideas and off she went.

It is a bit of a pain in the butt to get... more

I've been to this store a few times. The customer service is normally non-existant unless I ask. Then I get what I want, but I wouldn't say it's a pleasant experience. Nonetheless, I do get what I ask for. The last time I was there I was charged the regular price for an item instead of the stated sticker sale price. After reading some of the other comments I conclude this may be a pattern... more

I have to agree with Lara P here as the service I have recieved was nothing short of horrible! The store itself I found a little disorganized but then again most party stores are; the prices are a little steep for novalty and costume stuff though but not the worst I have seen either.

At the very back of the store they carry a line called blacklisted; which is actually a very cool line of... more

If you are hunting for that perfect Halloween costume, look no further!
You'll feel like a kid in a candy store, except replace candy with endless rows of costumes, masks, and props galore.

While driving on the Gardiner, I've noticed this store. It's sort of hard to miss a giant inflatable gorilla. This year they retired blow-up King Kong and have a giant Jack-O-Lantern instead. There is... more

RUDE! RUDE! RUDE! I like supporting small businesses around Etobicoke. It makes me feel good to see them thrive but this place may have great collection but the staff is very rude. I came in when they opened to try to get some balloons for a lovely co-worker whose birthday it was and I wanted a cupcake designed balloon. I greeted them a good morning and proceeded to try to pick balloons. The... more