A Fickler for Good Customer Service

What a fabulous, elevated experience I had at Alice Fazooli's in Woodbridge, Ontario as I enjoyed a delightful impromptu solo lunch of their newly introduced Tuscan Salad - delicious - and a crisp glass of Pinot Grigio! Tiana, the lovely and friendly server was so helpful as I asked a few questions about the menu, and pondered over possibilities. I... more

Not good

I took my wife and kids there for dinner this evening. The only good portion of the meal was the cookies that came with the kids meals. All the food was very bland. Next time I'll definitely skip this one.

Cutest Menu Ever

After a long day, the WGx team made some last minute reservations for 8 and was easily accommodated. All we wanted to do was eat and so our waitress didn't waste anytime to take our orders. Although we were done ordering we didn't want to give back the menus since they were really cute and were worthy of being framed.... more

Quality way down over the years

Our meals that we chose were all badly prepared and the sauces were bland. I have been here many times over the years and have noticed a decline in their food. There are better options in the area for Italian and in the colossus area in general.

Once is enough

Recently chose this restaurant for dinner, as my husband had been in the past and could hardly wait to return. We arrived fairly early for supper and were seated and waited on immediately. Our server was really good, not overly personable but very attentive. We enjoyed the bread with olive oil dip and our slider appetizer(which our server recommended). Our... more

Overpriced, bad service, bland food

Came in here since jack astor's was too busy...
Very rude waitress.
Food came out 10 mins apart for each of us.
Chicken panini, squash ravioli, bland!
Go elsewhere.

Ok

Very quiet . Ordered the salmon. Salmon was served hot and was ok. Potatoes ok....nothing spectacular . Need some sort of seasoning maybe? The pear martini was very good. Not sure if I come back. Didn't hate it but wasn't like I had to come back either. Overall an ok average meal.

Nice surprise, and a great way to break up a long day at IKEA

My boyfriend and I enjoyed an early dinner at fazoolis Saturday evening and we were still talking about it to our friends and family Sunday afternoon. Very elegant and casual atmosphere, with a nice summer drink menu. I had a mojito and sangria, while my boyfriend enjoyed an Italian draft. Our server was very polite and a great up- seller,... more

Don't be in a hurry

Four of us attended this restaurant in the afternoon on a Tuesday. Not a terribly busy time of day, since it was getting past lunch hour. We were favourably impressed with the restaurant and were seated immediately and brought menus, however, that was the speediest part of the visit. The restaurant wasn't overly busy, yet, the wait times for drinks,... more

What happend to this place

Firstly, waited about 20 mins. before server came over to our table. Then, another 15 mins. wait just to get served one glass of wine and 1 mixed drink. Didn't have to wait too long for our meal, but I ordered the chicken masala and it was not that great. It was bland and not fresh tasting. In fact, my... more

Go elsewhere

Went here with a party of about 25 people. Service was super slow and poorly trained. Waitress couldn't find a wine per my description. Food was dull and overpriced. Why do chain Italian in Toronto when you can do the real thing?

What a friendly atmosphere

I have been to this fine restaurant many times and was always pleasantly surprised by their friendly service, beautiful surroundings and great tasting food.
The waiters are always polite and friendly, the portions are adequate and the food tastes fresh.
I would highly recommend this place for romantic dinners, outings with friends, or birthday/anniversary dinners.

My how the mighty have fallen...this place used to be good

This review is really not a complete review since my friends and I left pretty much soon after we entered. So there is NO review of the food, just and incredibly poor bar experience that made us decide to eat elsewhere.
I arrived a good 45 minutes before my friends (inclement weather had traffic at a stall).
I sat at... more

Always a good bet

Despite the silly name, Alice Fazooli's offers a sophisticated ambience for a chain restaurant and good Italian cusine. I especially enjoy the fresh fish selections. Service is very good.

Italian with a twist

strange name, but the food was very pleasant italian, like the newest menu, especially the deserts, kid friendly

Decent meal and great service

Pretty standard Italian menu. Fried ravioli was great!
I had an incident when the waiter went to grate cheese onto my dish and dropped the grater, sending sauce onto my shirt. He was very helpful in making sure I had seltzer and cloths the try and get the stain out. He even comped my meal for my inconvenience. Sometimes it's... more

Sort of phoning it in any more

Have eaten there several times in the past with good results, but this time, they didn't really seem to care. The service was good, but the food strictly mediocre.

Hope they close soon, honestly

My friends and I decided to dine at Alice Fazooli's on Saturday September 22, 2012 following games and drinks at Dave & Busters nearby. We made no reservations however over the phone they said that at about 10pm they would be able to accommodate walk-in's.
As advised, our group of seven people showed up at about 10pm and were sat... more

Food for meat and pasta also

It was funny to be served by two bartender since one of them was training the other, so we had double care!
Pasta for my friend he said was tasty and right cooked, only a little lack of salt that is very common in Toronto. My ribeye was just excellent. Sauce 'onion in red win' was fine but next time... more

My Regular Haunt

If you need a place to eat or drink in Vaughan this is the best palce. Great menu, great service, nice restaurant and better patios.

Business dinner

Great restaurant in a relaxing atmosphere. Staff was friendly and helpful. They made great suggestions as well.

good food good service

kid friendly reasonable prices reservations good food good service

Super value

We received a gift card for this restaurant so we just had to try it out. We were surprised with the quality of food vs listed prices. The restaurant in Woodbridge is beautiful, the service prompt, I noticed our waiter was constantly checking his tables to make sure he was not rushing people or taking too long to serve, he... more

Good food

I can say that over the years the food quality is still pretty good. I had salmon and my friend has Shrimp pasta. We both enjoyed it. The bread was warm and fresh. The service was prompt. We enjoyed it. Very easy to get in for a business meal. The booths are nice and large.

My expectations are probably too high

A co-worker of mine suggested I give this restaurant a try as I love seafood and they have a special on oysters and shrimps, $1 each between 4pm and 7pm.
I called the restaurant ahead of time to confirm this special deal and apparently it's only at the Alice Fazooli's in Woodbridge. Otherwise, I would have gone to a closer,... more

Don't try the chicken Marsla

Service was alright but food was definitely lacking in proper taste I ordered the chicken Marsla and the chicken was fried and slathered With some sauce which was sweeter than maple syrup, yuck!!

Absolutely HORRIBLE experience. How anyone can say "great service" is beyond me. My wife and I went on a Saturday evening. The waitress sat us down at a table with no silverware or napkins, which we had to request. Then she asked if we'd like water, and we said Yes, but that never happened. Finally someone ELSE took our order, and he forgot the water as well. When the food finally arrived, it... more

Great food great service!

Make sure the Bartender Tazia is in a good mood or else

Bartender Tazia maybe was in a bad mood and took it out on our party who knows?. She made accusations to the manager Tom about us. Tom asked us to leave at end of our meal. When we asked to review the issue with the restaurant mgt the following week during off hours, our boss, who pays the bill when... more

Excellent food

Excellent food!

This place looked more expensive than it really was. It was actually quite resonable considering the quality and presentation of the food was phenomenal! We had great service -- all the staff was corteous and welcoming! We highly recommed this restaurant. Amazing dessert!

Great service. Amazing calamari. Great atmosphere

Great service. Amazing calamari. Great atmosphere.

ordered seafood pasta with whole wheat pasta. the...

ordered seafood pasta with whole wheat pasta. the pasta tasted like they got it from uncovered from the back of the fridge and just put it under the seafood. Definitely do not substitute the pasta for whole wheat!

Father's day dinner so restaurant was busy, but...

Father's day dinner so restaurant was busy, but the service was great! Fast, friendly, informative waitress. Great selection of wines and food was delicious. The only thing I would pick on would be the portion size on the pasta dishes - a little bigger and everything would be perfect. But from the time you enter the restaurant to the time you leave, friendly staff, inviting atmosphere. overall... more

Great food,and excellent music! Took way too long...

Great food,and excellent music! Took way too long to get seved & waitress was rude, not the best idea for quick drinks on a weekend night.