Poor customer service

Tried to buy printer ribbons from them. They had to special order them and the ribbons were not new but old and dried out. Took them 2 weeks to replace and never called me though they claimed they would. They would've left me hanging forever if I'd not gone to check. Then the excuses started. They claimed they couldn't return what I'd spent, offered $10 back out of a $27 sale though none of what I purchased was functional. They also kept the printer ribbons I'd bought as well leaving me with nothing. The man working there was extremely rude not only making idiotic excuses but flat out lying to me.