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3.5 stars 5 reviews

Pioneer Family Pools

71 Cochrane Dr
Unionville, ON  L3R 9S1

(905) 946-8008

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English
February 12, 2010

Your new Pioneer Family Pool will become the heart of your backyard; a pleasant, private place to entertain, exercise or just plain relax, as well as providing a wholesome environment for family fun.

Brought to you by n49

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Reviews [3]
English
3.5 star rating
Pools February 12, 2010
Regarding Figen posting

Our side of the story is quite different and that's why we got legal professionals involved.

To all those reading this review, please note that the matter between Pioneer Family Pools and Mr. Figen was settled on September 9th 2009. Both parties came to an agreement in which Mr. Figen and his lawyer provided a signed legal document relieving Pioneer Family Pools Markham of all liability and any further liabilities.

Unstable soil and a severe existing perched ground water issue within the region were the contributing factors that affected this project and as a result, we deemed the area unsafe to work or build a pool in. A report filed from an Engineering Consultant hired by Mr.Figen support these claims and ruled in our favor.

It's unfortunate that anyone should have to deal with such a nightmare, but in some cases circumstances do arise that are completely out of anyone's control.

3.5 star rating
Stephen September 23, 2009
Nothing But Great.

I have been a customer of Pioneer Pools Markham for over 15 years and have had 2 pools installed at 2 different locations. I have nothing but good things to say about my experience.
Mr. Figen, after looking at your photographs and comments I would be interested to hear the other side of the story.

3.5 star rating
figenca July 30, 2009
Not the place for your pool dreams

We purchased a pool from Pioneer. However halfway into the construction one side of the pool sunk. Pool company is claiming the soil is bad and cannot be built upon. However the pool was still under construction at the time of the wall collapse and failure of the concrete pool base and settlement of the soil around the pool. Therefore, the pool company should be responsible for repairing the pool. The pool company cut the weeping tile serving as drainage for the roof of two buildings and never repaired it. The assertion by the pool builder, after the fact, that the soil was not suitable for a pool is the sole responsibility of the pool builder. They should have retained a Soils Consultant to advise if the soil was acceptable before they ever started to construct the pool. If the soil was unstable, they should have either refused to build the pool or have the Soils Consultant advise on required measures to build a pool and advised of me of any additional costs and obtained my approval to proceed.
Their response to us was "We cannot build you a pool, we cannot refund your money, only way for you to get your money is to sue us. We have millions of dollars of liability insurance". This case is now at the hands of the lawyers but our summer is ruined. I have a big dangerous hole in my back yard which is a safety hazard for my kids and my neighbors. I have pictures from every stage of the construction and professional engineer report.
Be aware. This is not the place to get a pool.

Other Reviews from the web
English
3.5 star rating
Regarding figen posting
February 11, 2010

Our side of the story is quite different and that's why we got legal professionals involved.

To all those reading this review, please note that the matter between Pioneer Family Pools and Mr. Figen was settled on September 9th 2009. Both parties... more

Brought to you by n49

3.5 star rating
Can figen
July 29, 2009

I have purchased a pool from this company in April 2009. The construction started in May 18, 2009 however halfway into the construction one side of the pool sunk and concrete at the bottom of the cracked. The pool company is claiming the reason is due to the soil conditions and a pool cannot be built. However I have an engineering report and many other opinions from other pool companies,... more

Brought to you by n49

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