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Paradise Bay is a family owned business that has grown into one of the largest hot tub and billiard retailers in the country. With over 22000 sq/ft of showroom you can view over 100 of the world famous " Arctic Spas " and shop from 5 different billiard manufactures including Brunswick, Connelly, Drawknife, LA, and AMF Billiards.
This company was previously Paradise Bay Hot Tubs & Billards - please view the reviews before purchasing any product from this company at: www.n49.ca/p/calgary:2164/hottubs/hot...
Under Paradise Bay Hot Tubs & Billards, they were booted from the BBB but that is no longer listed due to their name change.
Purchased a 'Salt Water' system in 2007. Spent $1,300.00 for it. After continous problems and spending countless hours filling and re-filling the tub, purchasing new chemicals, a new one was installed. This one failed immediately. Finally we had the system totally removes, and put back to origional. Again, new chemicals, filters, water (to which I have to truck in by hand). Now came... more
Purchased a Salt Water system in 2007. After numerous problems and being unable to use the tub, we had the system removed. I went to the store President, Pete Morrisette, and explained the problem, and that after spending $1,200.00 on the system, wanted a refund. Thats the last thing I have heard. I have left numerous messages at the store, and over his voice mail. He simply refuses to... more
I have owned an Summtit Ultra Artcic Spa from Paradise Bay for less than 90 days and the service has been extremely underwhelming.I payed $14,000 for the hot tub, plus $5,000 for a cedar gazebo. Here is the list of problems within first 90 days of ownership: gouges in acryllic from delivery yet to be repaired by service dept., top roof of gazebo blew off because delivery guys failed to attach... more