Good service during Toronto ice storm

My furnace stopped working late one evening during the recent "polar vortex". We were able to get hold of Cassandra at Ontario energy group, who ensured that we would get service in the next two days. The man who showed up quickly told me that the problem was a broken exhaust fan which damaged the whole thing. We had a new fan ordered which didn’t cost a thing and we had it running in two days of breaking down. Warmth again! I appreciate how quickly they got it working again. Ive dealt with direct energy before and they take forever to service anything.