Total Scam - BE AWARE!

Received a bill for $460 for a toner we didn't order. Name of Lisa Burns as the salesperson on the invoice. Asked for her, and had call returned by Ian Gilbert, saying Lisa wasn't there. No receptionist at company. Called 3 times and always put to voicemail. Ian's voice on every recording which leads me to think he's the only one there. Ian very, very charming on phone. Which raised my suspicions. He had one of our employee's name on file saying that he ordered it. Spoke to employee who said that all he did was confirm our copier model when Office Products Centre called saying they "had an order on file". That's the scam. Trick employees into believing an order was made, then have them confirm the copier model so the right toner is sent. We have a lease with Pitney Bowes which includes consumables, so we would never order toner. Ian's tactic is to create a good "story". The one he invented for us was that the product was ordered back in June. His company called us in October apologizing that the order was forgotten, and was going to send it out. Called again confirming it was received. My employees being none the wiser, played into his scam. He puts months between the "order" date and billing date so as to make his victims believe his story could be plausible, and hope that people's memories fail them, and agree to his story . When I insisted to Ian we didn't order it, he became borderline verbally abusive and loud saying that wouldn't my employee be embarrassed if we had all our company calls recorded, only to find out my employee ordered the toner after all. And why would he send a toner we didn't order. It was on the tip of my tongue to say "because you're a scammer", but thought better of it. Thanks to a quick Google search, I find other companies have been scammed by him. Now I have to incur a $20 courier fee to return a toner I didn't order. I have called the police to file a report. PLEASE DO THE SAME IF YOU HEAR FROM THIS COMPANY!!!!