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unless you are an avid biker who has a vast knowledge of the cycling world, do not expect to receive any customer service here. employees will not give you the time of day, and instead stand around talking with their friends/fellow employees while a student, with his pants down to his knees, runs around trying to get all the work done.
they treat you like you are nothing. i was not impressed and will make sure that everyone hears about it.
p.s. my tires were put on incorrectly and they failed to finish fixing my front brakes. DO NOT GO HERE!!!
The ONLY place I take my bike to get fixed. I know my bike is in GOOD hands @ Obsession.
I like to take the Sea Bus over to the North Shore and walk a couple of blocks to RENT a mountain Bike at OBSESSION. They have awesome bikes and they KNOW their stuff. My friends have bought bikes here (they are a little fanatical about cycling) and have been very impressed with the excellent service and recommendations.