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3 stars 21 reviews

Noble Moving

808 York Mills Road
North York, ON  M3B 0A3

(416) 640-1573

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Reviews [21]
English
3 star rating
Jennifer Ghezzo September 12, 2012
Stay Away - Move from Ontario to New Brunswick

BEWARE, DO NOT USE NOBLE MOVING. ALSO, THEY OPERATE UNDER CAPITAL MOVING AS WELL, STAY AWAY!!!! If I could have put no stars I would have!

I contacted Noble Moving to move my belongings from Brampton, ON to Woodstock, NB at the beginning of August 2012. I filled out the online request and Steve (my booking agent) quickly contacted me and the process of booking my move was under way. Until such time that I actually left the deposit, Steve was helpful, informative and timely with his responses. Then, it all fell apart. I told Steve (I have emails to prove it) that I needed the delivery to be on the 31st of August anytime after 1:00pm to which he replied “I just spoke with long distance operations and delivery on the 31st is perfect”. Well it wasn’t, my belongings were picked up on the 24th and I called Steve the following Tuesday to see what the total was going to be so I could have the payment ready for delivery of our belongings. It was at this time that I was told that my stuff was going to be delivered between the 7th and 10th of September. When I insisted that it had to be on the agreed 31st and I read his email back to him he told me to give him an hour and that he would figure it out and call me back. Two hours later I called him back only to get his voice mail. I called again and zeroed out and spoke with a guy named Matthew and he informed me that Steve should never have committed to a “firm” date and that it would not be possible for our belongings to arrive until the 7th to the 10th. Matthew gave me the name of a manager, Brock who I should speak with. I have not since been able to get in touch with Steve, he has ignored every email and voicemail I have left for him. So from that point on I have dealt with Brock. I rearranged my entire move (including leaving my three children in Ontario for a week and a half causing them to miss their first three days of school) based on the new delivery time. Brock did knock $365.90 off the total price for my inconvenience. At 3:30pm on September 8th, the truck driver called to tell me that he would be at my house between 5:30pm and 6:00pm for my delivery. At 7:00pm he finally showed up and began to unload my belongings. When the delivery was “complete” my husband and I noticed that several large items were missing (Big things like my fridge, 3 dressers, my daughters bed, all my bookshelves, a 60 gallon air compressor (to which I was charged extra to have moved as it was “specialty item”) all not there) Every box was mangled, torn and squashed. The next morning we discovered that the missing drawer from my bed was actually broken and thrown into the ditch at the end of my driveway. I called and left voicemail for Brock at 11:30pm Saturday night telling him what had happened. When I didn’t hear back from him I called and left voicemail again on Monday night. Still nothing. Tuesday morning I called Brock again and this time a very unpleasant woman answered the phone and told me that I needed to fill out an online claim form. When I asked if my missing belongings were in the warehouse in Ontario she laughed at me, told me she was a booking agent and that she doesn’t go into the warehouse. I filled out the online form and called and left another voicemail for Brock. In this message I explained that I paid in full and I want what is mine and that if I don’t hear from him by end of day I am phoning the police to look into charges of theft. Later that afternoon I received a standard form email from Brock stating that the claims process can take two to four weeks and if I have any questions to contact him by phone or email. Sure, like I haven’t tried that. As it stands right now, I am planning on moving forward with my threat to take legal action unless this situation is handled in the very short term.

Notice something, every time a truthful negative review (detailed with dates, names, amounts, etc.) two or three very generic seemingly fake reviews pop up.

3 star rating
Ilko August 14, 2012
Our Toronto Move

Great price (and I really shopped around), very punctual, nice guys, careful with your stuff, no reason to look further.

This was our second Noble move and, like the first, it rated a solid 5 stars. This crew was just superb: high energy, very careful, polite and really good at protecting and moving heavy furniture.

3 star rating
Move from AB to ON,very displeased

I would like to state that I was very dissatisfied with the service of this company. Being from a military family, I have been through many moves in the past, and have never encountered this many issues.

First of all I was always mislead on dates of pick-up and arrival. My stuff in Medicine Hat had been in a storage container that was only closed on Sundays due to business hours. I clearly stated this to them on several occasions. After about a week late from our original pick-up, the driver called me on Saturday to say (low and behold) he would be there Sunday to pick up. The driver first told me he was never informed of this information and would call me back. I then found out on Monday after having to call them that the driver had just skipped my pick-up.

I was then informed that it would be picked up on the next trip. Two weeks later I called them once again to enquire. This time the truck had been broken down and was delayed about another 5 days. More waiting for the pickup. Finally on Feb. 24th our stuff was picked up, after our original date was Feb. 6th-9th.

I then discovered I was given additional costs because the driver did not want to back the truck up close enough to the storage bin. That cost me about $175. This was not even approved of me as I was in Ontario, did not receive a phone call, instead they got a friend of mine who was at the second pick-up in town to sign without even getting my approval. Last I knew I was the one paying for this no?

I had to speak to a manager now as because they took so long, I had to pay more on my storage container. The manager told me that he would take $100 off my moving costs to calm me, unfortunately I had to remind them on every phone call to do this as they never seemed to apply it. Sounds like there is very poor communication here.

Then the delivery. I was told it would be at most 10 days after the pickup, and it was going to be rushed due to all the extra time I had waited. I received an e-mail on the 28th saying my stuff was back in Vancouver and it was being loaded on the train to be sent to Toronto. It would be 7-10 days, this is 4 days after I was originally told at most 10. Needless to say I wasn't very optimistic. Finally on March 12th, the moving van arrived. This is more than a month after what our original date of pick-up should have been. Wow... But wait it wasn't over.

As I watched the driver open the door to the side of the truck I could see how full the compartment was. The door opened and out came a valuable picture with frame falling out of the truck. Claim number one. Then I watched the driver unload the items higher up, WHILE STANDING ONTOP OF MY NICE FRONT LOAD DRYER, nice dent in it, claim number two. The third claim is still a mystery as I have no clue how it could have happened, a clip from my recliner went missing that was firmly bolted to the back of the recliner.

On top of this, I thought the drivers were misinformed and rude. They insisted on a credit card imprint, I told them they didn't need it according to Kerry as all the info was arranged earlier. This led to the credit card being charged twice (please watch out for this scam). Also I had asked the drivers to read off the tag numbers as they brought in items, so I could check off everything and make sure nothing was missing, they gave me a hard time about this and I eventually gave up, as there were even tags missing.

I'm still not finished... Before the end of the 10 days I sent Kerry a e-mail with my claim and pictures (even one of the driver on top of my dryer), I then called her to ensure she got it so that I didn't end up finding out she didn't after the 10 days. She told me that Heather, from the claims dept. was on vacation and she forwarded to her. She told me when she would be back. I then called the day after she got back to make sure she got my stuff. Nobody informed me I had to send it through their website, yay... more waiting. I did then do this and received confirmation that I would be contacted in the next 2-4 weeks.

Four and a half weeks later (yesterday) I got tired of waiting and called myself. And was told that their ridiculous idea of 60cents per pound would not even cover my deductible. Pretty pathetic that I'm receiving 60 cents per pound when I already paid 48 cents to get it here. So in accordance to their math, my (lets just say) 250lb dryer is worth (250lbs x 12 cents) $30, my 3 yr old dryer is worth $30? I'd like to know where these guys shop.

After all my trouble I am receiving a $100 settlement as part of their customer appreciation program, lol.

I think I've said my 2 cents but I highly do not recommend going with this moving company until they organize themselves alot, and I mean ALOT better. There is no need for me having to constantly call them to get info on pick-up, delivery, or anything of the sort, when they should be keeping me informed. The drivers were rude, the claim is ridiculous and the timing, well I know I didn't appreciate having to sleep on a rated old couch for close to a month.

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