Bad Customer Service on Refund Policy

I am very disappointed with the refund policy of your company. My wife was buying clothing for her sister as a gift, wished to return the items for a refund within 5 hours after purchase and was denied. Furthermore, the sales rep failed to to disclose the refund policy at time of purchase. This is a very good example of bad customer service and lack of compassion, I strongly discourage anyone shopping around for a gift to buy from this store, I will certainly not buy anything from them again.