let down

I bought a couch from them, when delivered it was obviously broke but they wouldnt take it back. I had to have someone from leons come and look at it to say yes. The second couch still not quite right and then I see the same couch in flyer for almost one thousand dollars less. They say it was not the same one but it sure looks it to me. You can only get it delivered or pick it up during normal working hours so you have to take time off work, not convenient!