Terrible Service!

I ordered something for a Christmas gift and 2 months later not only has it not arrived, but no one at the store can give me any information about when it might arrive. I have been promised 4 times that a manager will call me to discuss this problem, but I didn't receive a single call. I finally reached a manager and she assured me the item would be in within days; it was, but after a 2 month wait, it was the wrong item! I've had to call around to 1/2 dozen other places in an effort to get this Christmas gift taken care of. I'll never shop there again.