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2.5 stars 14 reviews

Kia 417

1599 Startop Rd
Gloucester, ON  K1B 5P5

(613) 746-1170

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Information from the business
August 17, 2013

Kia 417 is your Ottawa area Kia dealer for over 10 years, with a vast inventory of new and pre-owned Kia vehicles. You are sure to find the right vehicle at the right price

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Reviews [3]
2.5 star rating
Ok car very bad experience

Went there to shop and ended up buying my first car. 2005 kia spectra. Was told it was 1 owner, always serviced there, they were going to include a free lifetime motor warranty and got what I felt was a good price for it.

Go for first check up: Get a call there's over 1000$ plus tax on maintenance to be done on the car! This was all maintenance that was supposed to have been done at 96 000k and I bought the car at 102000k under the impression that it had been kept up to date. I also find out that I can't even go do an oil change anywhere but that dealer if I want to keep the "free" motor warranty. This is after our salesman, Tony, whispered to my boyfriend that if he was us he would do the oil change himself.

So go to the dealership to see what's the deal (since nobody in the service department seems to know what this free motor warranty is about...). They offer no excuse, say they are within the law and to top it off Tony, the same salesman, actually asks my boyfriend if he is out of his mind when we remind him that he told us we could do the oil change ourselves. So frustrated we tell them we will never come back (even if we have to void the stupid "free" warranty) because of their horrible customer service. At the last minute Tony offers to try to make a deal with the service dep and says he will call me the next day.

Almost two weeks pass without a call. My boyfriend drops in to see if he can talk to someone. He is directed to Mustafa, which we agree seems very sketchy. He gets a quote of 700$+tax for the Timing belt (one of the things that needed to be done) with a great deal for 500$. The problem is the original quote was 500$ so I don't know who they are trying to fool! We get a call from Tony that evening (how convenient right after we went back AGAIN to the dealership). We ended up getting the work done and only paid for the parts 495 with tax (for three flushes, air filter and timing belt). Though even when I dropped off the car for the work they had forgotten two of the flushes and had the wrong price. The service manager rectified this but did not acknowledge my presence.

I despise this dealership for the poor customer service, all the time we had to waste there for unexpected maintenance and would not recommend it my worst enemy.

2.5 star rating
Trevor March 09, 2010
Great place to buy your new KIA

Unlike the first reviewer, my wife & I actually had a very pleasant experience at Kia 417. From our salesman Wali, to the Sales Manager Brendon and even in meeting the Service Manager Mike, everyone was extremely pleasant, helpful and most of all, trustworthy & honest.

If you're looking at buying a new KIA, we would highly recommend giving these people a call.

Could not be happier, Thanks again Guys!!!

2.5 star rating
Sean June 11, 2009
KIA 417 - Very sketchy dealership

I made the mistake of going to this dealership (off of Innes) and nearly got defrauded out of an extra $1,000.00 in added "life insurance" I never asked for. When I caught this on the contract, the sales manager ("Mustafa") tried to replace it with $3,000.00 in rust proofing I had already told him I didn't want either. He actually tried to sneak it onto the other contract, like I wouldn't notice. When I told him I wouldn't go though with the deal, he told me that their sales "were up 23% anyways" and seemed to giggle. Then he threatened to deliver the car to my house whether I liked it or not. Good luck buddy.

Total fraud.

KIA makes pretty good cars but avoid this dealership like the swine flu. Very sketchy people.

-Sean C.

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Other Reviews from the web
2.5 star rating
July 14, 2014

Hi , I'm writing this message to talk about the whole horrible experience i had at kia 417. the sell manager there was so rude and dishonest . First i have a sell agreement with a trade in of 2500 $ . 3 weeks later one day before i pick up the car in the evening , they called us and cut it to 1500$ and refused to refund our deposit saying that we didnt talk about the accident in 2008 and its a... more

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2.5 star rating
May 14, 2014

I would suggest that anyone avoid this dealership at all costs.
Hands down the worst customer service in all facets of the business I have ever experienced.
Everything was perfectly pleasant until the sale was complete and I had signed financing documents. From then on, the customer service was non-existent.
Sales representatives didn't keep me informed (I needed to call in myself for updates),... more

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2.5 star rating
April 14, 2014

When I picked up my vehicle after having some scheduled maintenance performed, my salesperson Arash Fekrat made sure to check in with me and ask if everything was fine with my vehicle and my service experience. Here's the email that I sent him the next day.

"Hello Arash,

Thanks for taking a moment yesterday to say hello and for your follow-up email. My visit to the service department went... more

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Business Description from the Web
November 07, 2013

Kia 417 offers these services: automobile, car dealer, new cars, new cars dealer.

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