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4 stars 9 reviews

Karons' Groom Shoppe

367 Wilson Rd S
Oshawa, ON  L1H 6C6

(905) 571-7387

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Reviews [5]
English
4 star rating
Miss Me June 03, 2011
Do not go to this groomer!!

DO NOT GO TO THIS GROOMER!! I brought my Westie in for a "Westie cut". My first impression was not a great on since the place in a hole in the wall. It had the strong smell of dog but I figured maybe this was normal for a groom shop (we have always had our dogs groomed by a licensed groomer in home) and i could see through the drawn curtain that their was different color fur all over the floor. YUCK! The girl at the counter seemed very friendly and professional. Asking me questions how I wanted him groomed and she took notes. Anyways, they told me 3-4 hours until I could pick him up.???? What? Thats ridiculous! I should have walked away right there. Anyways, I called at 4 hours and was told a half hour he would be ready. When I got there, I paid before bringing him out to us. I saw him locked in a kennel on a table and was shocked to see how short his fur was. I asked how he was. The girl said he was vocal and made some weird noises (which my dog does..he talks so to say) I laughed thinking that was a good sign that he was happy. Then she said " We have a quiet room and we just put him in there, it doesn't bother us,we can't hear them" I was horrified. :( But I kept a smile on face just wanting to see my dog. So they brought him out and he was cut very short in the face. Nothing like it should have been. Never the less, I was happy to see my baby so we took him and left. When I got home I took a closer look at him. He looked ridiculous. His face was cut way too short and they totally cut his chin fur down. Not what a Westie is suppose to have. His longer side fur was left so long and looked silly in comparison to his head. His tail was shaved instead of clipped into a carrot shape and his ears were shaved and I specifically asked to have them left shaggy on the sides to add to the fullness in the face. He was supposed to be tipped, which means the tips of the ears are shaved short. I also question if he was let out to the bathroom in that time for the second we got out of the car he made it 5 feet before pooping on our stone walkway. This is not like my dog at all! He is always very particular when he does his business and never on a hard surface. :( I called them to voice my concerns, I wasn't even able to finish when the groomer cut me off and said in a tone, "If you want your money back, come and get it" So, I obviously said OK, I went and picked up my refund plus tip and tried again to apologize and say that I was originally just calling to express my complaint and to ask for his sides be re-done to match his head. I got "Sorry" out before I was handed my cash. So, I left with my money. I will NEVER go back there and will be sure to tell anyone I know not to go to this establishment. Even with the refund, the end result is poor. My dog looks ridiculous and the staff were rude when i tried to express my complaint.

4 star rating
Spencer is happy

We have been taking our dog Spencer to Karon's for over a year, and he always comes home looking handsome and very happy. He gets alot of compliments on his hair cuts as well.

I would recommend them to anyone.

4 star rating
Molly July 28, 2009
From Karon's Groom Shoppe Family.

Thank you 'Sam and Obi' and Wendy!
We appreciate your kind words you have been posting about Karon's Groom Shoppe.
See you @ your next groom!

Also to 'Eddie' if makes any difference there different owners now, but thanks for your feed back!

Love The Karon's Groom Shop Family,
Have a lovely day!

Other Reviews from the web
English
Bassets love it!
October 06, 2011

My bassets love going here. They are very good with animals and always treat them like family. Complete with bandanas. I recommend them to all my friends.

Brought to you by n49

Awesome people!!!
August 21, 2011

Always polite and helpful, and understand the dogs needs!

Brought to you by n49

Karon's groom shop
June 01, 2011

DO NOT GO TO THIS GROOMER!! I brought my Westie in for a "Westie cut". My first impression was not a great on since the place in a hole in the wall. It had an awful smell but I figured maybe this was normal for a groom shop (we have always had our dogs groomed by a licensed groomer in home) The girl at the counter seemed very friendly and professional. Asking me questions how I wanted him... more

Brought to you by n49

Business Description from the Web
English
July 25, 2013

Karons' Groom Shoppe offers these services: tonte, grooming, pets.

Brought to you by ourbis

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