New Roof - Terrible Roofer

What a big mistake hiring K2 Roofing. Kelly is great at selling but he completely lacks integrity when issues arise on the job. First off, Kelly failed to identify a slight sag in my roof valley at the time of his initial inspection so his crew proceeded to install a crooked, warped valley flashing that looked terrible. When I questioned Kelly about why the flashing would not install straight, and how an experienced roofer could miss that, he simply stated that he could remove the flashing and shingle the valley at an additional cost of $500...basically remove and throw away what I had just paid for and start over!? If there was a way to do it properly initially, why was it not discussed? As the roof lines looked terrible now and needed to be corrected, I was left with no choice but to agree to it being redone and paid the extra cost.

Next was the new skylight Kelly installed in our bathroom that did not sit properly and would not seal. With a 6 month old baby, and a bathroom that was freezing from the drafts, we were anxious to have this issue fixed. After 3 weeks of requesting follow up service, Kelly finally showed up and caulked the edges. After he drove away I realized his caulking had accomplished nothing. The drafts remained and now we were stuck with the cold bathroom and strong toxic VOC’s from the sealant. The fumes were so strong that we had to tape off the bathroom door for several days as this room was beside our nursery. Finally, after another week of very cold drafts and getting tired of Kelly’s excuses, we hired another company to install the correct skylight and fix the problem. Total additional cost to install a 2nd new skylight...$500.

After Kelly’s incompetence cost me an unexpected additional $1000, I took the matter to the BBB. Anyone interested can contact the BBB for more details about my experience (complaint filed Oct 2013). Kelly still refused to take any accountability so my complaint through the BBB was eventually closed but never resolved so do not trust K2’s BBB rating. My next step will be pursuing this matter in small claims court so I will post an update here as to the outcome of the court proceedings.

Dealing with K2 Roofing was an awful experience and an expensive lesson. I strongly caution others to avoid K2 Roofing.