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2.5 stars 3 reviews

Highland Camera

3-370 Highland Rd W
Kitchener, ON  N2M 5J9

(519) 744-5553

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Information from the business
English
June 02, 2013

Specialties

I hour Digital Prints. Enlargements, 35mm and Medium Format on Site Processing and Printing. Black and White, Sepia , Color Printing.
Custom Framing, Plak Mounting, Photo Restoration, Large format Canvas Printing and Framing. Passport, Citizenship, PR card, Immigration Firearm ID Photos.Wide Selection of Picture Frames and Matts.
Sales of digital Camera.Point and Shoot and SLR.... more

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Reviews [2]
English
2.5 star rating
Lalit G January 24, 2012
Horrible Customer Service!!

I went to get my son's passport photos at Highland Camera in Kitchener and provided the specifications. They acted very confident as if they knew how it is done and they took wrong size photos which were rejected by the consulate. Because I had to take other photos near consulate office to submit the application, these invalid photos were no more needed. But this shop owner refused to refund or suggest other solutions inspite of admitting the error by his employee and spoke very rudely that they are not bound to anything. I don't want other people to face this similar situation and avoid this shop altogether.

2.5 star rating
Thanh L February 03, 2010
Horible Service

They run a yearly Xmas Photo Shoot at Real Canadian Superstore 875 Highland Road West, Kitchener, On n2n 2y2. You pay upfront on the day pictures are taken and then you need to go and pick them up at a later date at their store at 370 Highland Road, Kitchener, On n2m 5j5. I sent my son to pick up the images in the first week of January, after 20min of searching they told us the images were already picked up. My son said that wasn't possible since we never came in. They then said we will reprint the photos and give you a call in a few days. Weeks past and today on February 3 2009. We went to take past port pictures and asked about the xmas images. Told us that it was picked up already, Told us that we were trying to just get more pictures. We told him that no one has picked it up, we have the claim check "6046" asked why would u give photo away to someone else without a claim check, or get a phone number or even a signture. He then told us that hes been in business for over 40 years, that he wasn't scared, "Go call the Cops, Go call Lawyer, or Better Business Bureau. I'm Busy i don't care. This was the owner that was speaking to us. After we just got pastport images from him, after we have gotten pictures taken from him for the past 3 years. So we paid for the photo, went to pick them up and he didn't have them ready weeks after then told us they would call and print new ones out. then accused of trying to scam them out of new photos, and told us to call the cops, or what ever we want cause hes been in business for over 40 years and just dont care cause hes not scared. This was all over a $5.00 photo for my little 3 year old daughter.

We just don't want other people to get ripped off and verbally attacked. All we ask is our memories of this xmas as we do each year and what we paid for a photo of my little girl and santa

Other Reviews from the web
English
Horrible customer service
January 23, 2012

I went to get my son's passport photos at Highland Camera in Kitchener and provided the specifications. They acted very confident as if they knew how it is done and they took wrong size photos which were rejected by the consulate. Because I had to take other photos... more

Brought to you by n49

2.5 star rating
January 08, 2012

I really enjoyed my experience at Highland Camera. I had a groupon for photo restoration and ended get a couple of photos restored. I came in the weekend before Xmas and the photos were done in time to give one of them as a gift!

The owners were extremely knowledgeable and friendly going out of their way to get the photos done in less than a week and never gave me a hard time about the groupon... more

Brought to you by yelp

Business Description from the Web
English
July 21, 2013

Highland Camera offers these services: photography, touch ups, restoration, picture frames, photo, photographer.

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