Taken for a Ride, Twice!

The Canadian Tire Battery Boost program under warranty sent Graves Towing. My wife was stranded after business hours in a deserted parking lot after dark. The tow operator said he could not boost the battery and we ended up having it towed to Canadian Tire. I took my battery booster pack with me the next day and sure enough I was able to boost the battery and start the truck. Graves intentionally took advantage of my wife making her pay for an unnecessary tow. The battery was obviously on its way out and was replaced later. Well that new battery left my wife stranded again about a year later. Graves claimed the battery could not be boosted and it was towed again but for the second time I was able to boost it. Of course had I been there they would never have got away with this nonsense. On a third occasion Graves was overloaded with calls and sent their backup tow company who amazingly boosted the battery and my wife drove instead of being towed.