What a horrible shopping experience. I had not been here since they had renovated and had hoped things had improved. They have not.
The place is not clean, they have an idiotic 25 cent charge for a cart. Here I am on a Tuesday only 2 cashes open and big lines. None of the sale items are in stock. What a disaster. I will not return.

A frustrating experience indeed. The good thing is that the mall has (within the past two years) been completely redeveloped and, with the new structures/establishments in place, it's looking like the mall/area has a lot of room for improvement.

However, the service at this Food Basics has continued to lack. The aisles are routinely clogged with overstock, the fridges and freezers could use a... more

I would be very happy if new owners and/or new management took over this Food Basics store. Someone needs to show some pride and insist the staff provide service.

This is one of the most frustrating retail establishments that I have ever run into in Ottawa. If you don't know anything about this grocery, consider yourself lucky. If you are wondering where it is, it's east of Bank Street,... more