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Essential Hair & Spa

119-2515 90 Ave SW
Calgary, AB  T2V 0L8

(403) 281-2454

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1 star rating
lucy July 11, 2012, (Edited July 12, 2012)
absolutely terrible

I got a gift voucher worth $70 for a shampoo, deep conditioning treatment, cut and style. Even before I got there, I had a feeling it was going to be bad. They called me the day before my appointment and claimed I had to go in that day! Anyways, when I went, she refused to wash my hair. She cut it dry and had no idea what she was doing. She didn't bother trying to understand what kind of style I wanted - she just said she would cut an inch off. I told her I wanted it thinned out and to grow it long, and she kept complaining that my hair was so thick and the ends were damaged and sarcastically asked when my last hair cut was. She made me feel terrible about myself! She also was careless when using the hair straightener - she almost burned my ear. She also scratched my face multiple times with her nails and didn't even know how to clip hair up. The cut lasted 15 minutes with no shampoo, deep conditioning or style. She looked mad the entire time and like she hated her job. I will never go back again because that is NOT good customer service. By the way, my hair looks the exact same but shorter. Not thinned out at all. No shape.

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