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What a joke of a company! Filing a claim and have already talked to the TV news stations. Bud got Aaron to call us back because he is not a man of his word. STILL waiting for our damage deposit. We moved out on March 15th. Ended tenancy which means DD is due back in 10 days. Communication with this company is terrible. Trying to charge us for a bad paint job that the previous tenants did. They try to squeeze money out of you whichever way that they can. Thought that they were a hidden gem in Calgary for the rental market..boy we were wrong. Had a fried wire on the dishwasher, they did not want to fix it before we moved out. That is a huge fire hazard!! Mice living in the walls of the townhouse complex we were in. Nothing done about it. Issue with a jet tub..once again nothing done about it. We gave back the keys, gave our notice 2 MONTHS before moving and still am waiting for some kind of professionalism!! Been trying to contact a manager now for 5 days!! Leaving messages and emails and nobody responds. Horrible management company! I do NOT recommend renting from them at all.
update: It now has been over a month and no response nor damage deposit has been returned. Formal complaints are filed.
I am very pleased with their property management services. I was a tenant for couple of years and now I am an owner and they manage my property. I don't know how to thank them for their care and professional conduct. I am encouraging everybody who is in a need for their services just to give it a try. Emerald Management rocks and I will berecommending them all the time.
From being yelled at by the property manager to threats of having our cat taken away, this company has been horrible to deal with. I would not recommend renting from them.
I haven't seen any other business in Calgary with such poor service. I am never ever renting a property from them again. They don't return calls. I had many months delayed utility bills, and they always blamed Enmax for it, but they were paying them and were just too lazy to send them to me ( every other person that I've talked to told me another story about this). I've been through 3 different... more