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Eastway Toyota & Lexus of Windsor

9375 Tecumseh Rd E
Windsor, ON  N8R 1A1

(519) 979-1900

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1 star rating
NoEastwayToyota May 31, 2013
Dishonest dealership

Dishonest dealership.

I made the mistake of purchasing a used vehicle from this dealership.

When I got home, the vehicle had water condensing inside of the headlight. I contacted the dealership and was told that that was an issue that was not theirs to deal with as it left the dealership "fine". This type of a problem is something that is not detected until the light has been on and the chance that condensation can form.

My second issue is the complete lack of disclosure of the vehicle accident history. At no point was I told the vehicle was in both a front and back end collision. Oddly enough, when I brought it into another Toyota dealership they were able to determine that the front bumper was new simply by feeling the difference in the paint job between the bumper and the passenger quarter panel! This literally took 5 seconds for the individual to determine the accident nature that this vehicle was in.

Third, the inside of the vehicle was disgusting. When they say a vehicle is "clean" I received a car that had brown fingerprints in the controls where the sunroof are. The trunk had mud stains. When I brought it into another place for cleaning they were surprised as to this being a "dealer prepped" vehicle and found a number of golf items (an exacto knife, a putter head, a device for cleaning shoes) that were left in the vehicle. The key FOB had debris and animal hair when my wife took it apart.

Do not make the mistake I did by purchasing a vehicle here. Upon a discussion to return the vehicle, the dealership had the nerve to tell me to pay for the headlight as part of the "deal". Have a look at my profile photo and you can see the headlight with water forming inside of it.

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