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1.5 stars 2 reviews

Choc-Aholic

2079 Av Victoria
Saint-Lambert, QC  J4S 1H1

(450) 465-6111

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Reviews [2]
English
1.5 star rating
Natalie Newcombe October 09, 2013
Buyer Beware!!!

Wedding August 11, 2013. All in all everything was arranged and verified a good month in a half before the wedding. A contract was made detailing all the specifics and signed by everyone. However the specific accents, trims and colors were way below the expectations of my husband and I. Photos were sent before to confirm exactly what was requested and all seemed to be ok. We had requested a Cameo of my husband and I for the top of our wedding cake/cupcake combination. Within 15 minutes of the installation the cameo stand collapsed. When we arrived for the reception, we could see no Cameo....they said it was the humidity. What kind of company would not plan for that in the middle of summer. There was no solid support in the stand. The candy pearls requested turned out to be white cookie sprinkles, cupcakes were too small and disappeared within 2 bites, the accent colors were so pale they did not show. Overall a very very ordinary wedding cake/cupcakes. With all the errors made including the Cameo they offered us a 50$ credit for a $450 cake. Ridiculous I think. We now have no souvenirs of our cake on that special day. They are obviously not concerned with their image, reputation or customer satisfaction. Very bad customer service. Definitely would not recommend this business to anyone else. Buyer Beware!!!

1.5 star rating
AudreyJL1 September 09, 2012, (Edited September 11, 2012)
Delivered the wrong wedding cake!

We got married on August 11, 2012 and we were both extremely disappointed when we entered our venue to find out that Choc-Aholik had not delivered the cake we had ordered! The flavour turned out to be the right one but our cake was round when it should have been squared: it did not fit with our theme at all. The worst part is that we sent two e-mails and called Choc-Aholik twice after the wedding to discuss the issue and they completely ignored us! When we met Choc-Aholik' staff they seemed very friendly and dedicated but after the wedding they completely ignored us even though they did not deliver the cake we had ordered. If you decide to order your cake with Choc-Aholik, I would strongly advise not paying the entire bill until you have seen the cake: this company is not reliable and it has very poor customer service one you have paid.

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