untrustworthy and incompetent

Management changes made years ago were designed to improve the service and administration of the facility. While the cosmetic and structural status of the building has improved, the overall handling of paperwork, leases, and billing has not. The listed site managers are rarely, if ever, in the office. The staff members that are regularly in the office have never been introduced, via paper or otherwise, to the tenants and, as a result, most of us do not even know who they are by name or title. It is not at all uncommon for them to mess-up the paperwork, leasing, and billing to the expense of hard-working tenants and impoverished students. Everyone makes mistakes from time-to-time, but they rarely mitigate the situation even after you have addressed it with them in person, in writing, or over the phone. To add to this, money was recently splurged on beautiful work-out equipment that few people are using. This money could have been better invested in new washing machines as most of them are chronically out of order and one has consistently flooded the floor for many years now. Maybe they should have considered asking tenants where we thought our rental money would be best invested?