Three Terrible Experiences in a Row

I will never set foot in another Boston Pizza if I can help it. I visited this location three separate times, several months apart, and each time I was blown away by how terrible the experience was.

The food is terrible, except for the pizza. It is mostly frozen boxed stuff that is reheated. Even then, I had lukewarm food twice.

The hostess was always very friendly and great, but the wait staff leaves so much to be desired. Inattentive is the best way I can describe them.

The third visit was the worst. It's a long story, but here's the short version - two people never received their food, the waitress gave the dishes to another table and was too embarrassed to tell us, the food we did received was terrible, and they charged us full price for it (albeit along with an offer for two free meals for the ones that didn't arrive).

The manager was very receptive to my criticisms after I sent an e-mail (he wasn't in during the visit), but I just can't support this restaurant.

The food is terrible and everything is completely overpriced. That might be okay if the service was excellent and the atmosphere was desirable, but neither is true, so I will take my business elsewhere.