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Bolt Security Systems
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Disorganised
August 16, 2011Frustrating. I needed service for my system. I called them and was asked to go over the panel myself with someone telling me what to do over the phone, I even needed a screwdriver. Told that they knew what was wrong. Someone came over later and the problem was misdiagnosed. Later I called to know when they could come over again and was told they were coming the following week on a certain date.... more
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n49
Horrible customer service
June 30, 2011Phone calls are not returned despite assurances they will be. Twice I scheduled service appointments and adjusted my own schedule to be sure I was home at the required time. The first appointment was to be between 11am and 3pm. At 2pm I received a phone call stating the serviceman would not be able to make it. Another appointment was scheduled for a few days later between 1pm and 3pm. Again, no... more
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n49
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