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Blacklab Computers Ltd
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HMNSociety
April 19, 2019
Marlene Parrott
March 03, 2010
Reviews [2]
English
Trust, reliability and commitment to customer goals
I was looking for years to find a computer specialist I could TRUST, just like when I have to fix my car. Last year I found Keith, the owner of Blacklab Computers, when he lent a laptop for use with the Summer Job Students who were working with my non-profit society.
A week ago I approached him for laptop, desktop and printer for the non-profit society, needing high speed and graphics ability within a limited budget. He promised to look for just the right machines for me, from his suppliers.
Yesterday I picked up a mint condition I-7 Dell laptop with carrier, a quatro system Dell desktop computer with a fancy raised HP monitor that rotates like a tablet, and a new laser colour Canon printer able to handle high volume printing. I was blown away by what Keith found for me, in the limited budget my non-profit society had. He committed to my purchase goals, he did not try to force on me the products he already had, or the products he is a dealer for. And since he cared for my society's project (mentoring children and youth) using these computers, he was really generous. I wish him blessings and a long healthy life, so I can continue using his services for a long time.
Blaclab sold me what they told me was a new Mac and it was not a Mac at all.
When I discovered it was not really a Mac I phoned them twice to talk about what had happened. They put me off both times and told me they would get back to me. They did not.
I wrote them a registered setting out my Claim against them, that they had sold me the Mac as new. It did not work right . I kept taking it back to them and they claimed that they had fixed it and charged me every time. Finally I took the computer to the Apple Store. They knew from the box that it was in and the case that it was not an Apple, and the man I spoke to said it did not even contain the whole Apple Computer program.
I was shocked; they had charged me the full price of the computer and led me to believe it was an Apple. Instead it was cobbled together somewhere out there in the world. As a new Apple user and as a customer of Black Lab I trusted them. They defrauded me.
I wrote them a registered letter stating my claim and the damages they had caused me. They never replyed as they did not reply to my phone calls.
I next contacted the BBB, who notified them of my complaint and asked them to respond. They never did.
I contacted Small claims court to get information on making a claim against them in that court. After reading the information about costs I discovered it could cost me $ 500 or even more. i am a senior on a fixed income and simply cannot afford to spend that amount of money more on this lost cause.
At the same time their clients are ordinary people who shop at Safeway at 152nd and Fraser Highway in Surrey and live in that area. They do business in that small mall. I do not believe they should be able to do business and get away with it. If they have done this to me there is no doubt in my mind that they have done it to others.
Business Description from the Web
English
June 29, 2013
Blacklab Computers Ltd offers these services: computer, informatics, computer store.
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