Stayed here on two different visits. Great staff, awesome rooms (stay on the third floor, new rooms), tons if fun for kids (slide and pool are great), and great food at the restaurant. Also be sure to visit the store in the hotel, lots of neat stuff!

The below complaints about the train? Heard it once in the evening and once in the morning. Never again.

The complaints about the sports teams?... more

Recently I stayed there going through and coming back for work and because of that very reason I will never stay at this hotel again. Customer service was brutal (with the exception of one lady who I think was just terribly confused of the situation) and it became a serious headache with being on the phone with the credit card company. The hotel almost always seemed to be busy with high school... more

Absolutely awful staff, they were rude and very unhelpful. Thank god the pool is there otherwise our stay would have been a complete flop... more