VERY DISSAPOINTED with the service I received.

I came in Saturday to have my ring cleaned. My fiancé had purchased the comprehensive service plan with my ring when we purchased the ring Dec 20/2011.

When I arrived at the front desk, two employees were standing there. They did not greet me with a hello, but rather summoned another employee to come and assist me.

This gentleman was very rude... more

I bought a locket here a few years ago, it tarnished and feel apart within a few months. I am very gentle with my jewelry. Customer service was terrible. Dished out at the time $180 before taxes on this....complete waste.

I went to Ben Moss with a loose stone that needed to be set in my current ring setting. The sales lady immediately told me my current setting (from my engagement 5 years ago) would not work because it would look ugly and did no justice to the diamond. She then pulled out different settings and encouraged me to consider buying a new setting as I had the current one for 5 years and according to... more