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I had a problem with my iPod once and took it to the genius bar. They walked me through all the troubleshooting, but it had to be sent back. Either way, it was quick and easy to deal with, so I didn't mind.
I'm writing this review on an iPod Touch that I purchased from this store, and am just loving it. They make the greatest products, and their service is unbeatable.
You can't find service like this at any other electronics store. All staff trained by Apple in California, I hear, and it shows. Not just young adults who treat everyone like "just another customer", like at some of the other big electronics stores. Very wicked service, and of course the great Apple products! They also have all of the new products available on tables for you to try.