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I used to love Anna's but my last manicurist there was a new girl and as it turned out had never done a set of gels before. I was told this after a gruelling and painful 3.5 hour stint where I was cut and burned with the nail tool repeatedly.
Anna personally told me she was not happy with the quality of the manicure and would give me this set free. This would have been fine if I had just been...
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I love Anna's and have gone there for years. The service is great, the place is always clean and there are lots of choices in polishes and services. The mani/pedi is a deal. Try to book ahead for week-ends but they fit me in almost every time. I take my Mom ( who is a senior) when she is in T.O. and they always make her feel special.