It's been a while since my first review, so I'm updating mine. I'm surprised the owner hasn't retired but I'm glad to see he does take time off for himself instead of being a slave to his shop. I stopped in just in time to drop off a pair of Valentino rock stud sling backs. They have soft leather nude soles so I wanted to make sure they got some rubber soles on them to protect them from scuffs... more

I had perhaps 5 pairs done at Alpine. 2 of them had exactly the same issue - the heel tips that were replaced would come off during the first few times I'd wear the shoes. I agree with other reviewers that the owners badly need to upgrade their customer service. Last time I came back to the shoe service and explained that I had the shoes done there and the heel tip came off 15 min after I put... more

First let me say that it is my fault that I didn't look at their hours of operation and pick up my shoes earlier! I accept that. But honestly, who is not open in Kensington on a Saturday and what shop is only open 4 days a week Really!!?! I tried to pick up two pairs of shoes on a Saturday before catching a plane to Vancouver for my son's graduation and they were closed. I left a pleading... more