Every time I've used this service, the car has arrived on time. That said, we were charged a little more than the originally agreed upon flat rate the last time we used the service.

Took a minivan with bulky cargo from the airport. New-looking, well cared for car; polite driver who would readily chit-chat but didn't force conversation. Slightly more expensive than a taxi but worth it.

I've tried using this service multiple times from Pearson airport lately (2015) and they have consistently left me hanging. Pre-arranged limo rates are lower than walk-ins, so I typically call as I approach the exit. Most times cars would not arrive when promised (I once even had to called back twice before a car arrived). Today was the last straw. They left me on hold for 5'-10'. I could hear... more