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2.5 stars 3 reviews

Aero Glass & Mirror Inc

45 A St E
Saskatoon, SK  S7K 0W6

(306) 244-1888

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Reviews [3]
2.5 star rating
riderprider1 October 07, 2010, (Edited October 08, 2010)
In response to the problematic business owner

On top of providing the worst customer service I have ever experienced, this man appears to be a pathological liar. After my review, he sent me an email which was filled with lies (as if I wasn’t there and he could tell me how things happened). It’s bad enough that he is lying on this site to the general public, but to lie to me about what happened is just embarrassing.
He very briefly touched on the subject of windshields (something he probably should’ve done when I called looking for answers), and then went on to tell ME why I called him: supposedly to get the best price. I had to explain to him that I was not simply calling for the best price – if I was, I wouldn’t have asked any other questions. This should be obvious. I was calling to get information about windshields so I can make a proper decision. I would have thought that he would be willing to give me a minute of his time in order to get a customer but he ended up telling me he didn’t want me as a customer and hung up on me (twice, after I gave him the opportunity to fix his mistake).
He then lied to me by saying that did not hang up on me (which he did), but just went to another line because he had another customer calling, and get this: customers don’t like to be left on hold! Well guess what, they also don’t like rude people hanging up on them for no apparent reason! He then accused me of “yelling and not be rational” (sic) which, along with his other accusations, did not happen. The only one who was being irrational was him. I simply called and asked a question, and received an extremely rude response and was hung up on. I didn’t even have the chance to be overbearing, although I would admit to be uninformed; that’s why I was calling!
I have given this miserable man multiple chances to fix things, and move on from his mistake, but he refuses to do so. Instead, he tries to cover up by spreading lies, and insults me by calling me a women despite talking to me and knowing I am a man.
If you want to risk calling him and experience this for yourself, feel free to do so but there are many other shops that can do the same job, and offer a little customer service.

2.5 star rating
riderprider July 12, 2010, (Edited October 06, 2010)
Unbelievably Rude

I would not recommend anyone to use this place. I called for a quote for a new windshield, and was put on hold while he found the price. When he gave me the quote, I asked if it was PGW because I wanted to know the quality of what I was buying, and how it compares with the other places I had called. All he said was, "it's whatever you want it to be". Needless to say, I was surprised by this answer.
Are they going to put in the cheapest glass possible and tell me it's whatever brand I ask for?
I asked what he meant by that, and he hung up on me!
I couldn't believe the way I was just treated, so I decided to call back and ask the lady who answered the phone if there was a manager I could talk to and she said she would transfer me to him... and it was him! The same rude man I just spoke to was the manager on duty. I asked him why he wouldn't answer my questions (who would spend hundreds of dollars without even knowing what they are getting for it?) and he said he was busy, his phone is ringing etc. I asked him if he was too busy for me, and didn't even want my business and he said yes, and hung up on me once again!
I will never go back to these people, and will encourage others to do the same. Hopefully I can convince people to make sure this man isn't quite as busy, so he starts treating people with a little respect.

If they see this review, I am waiting for an apology. They can email me at riderprider@live.com

2.5 star rating
cutter September 02, 2010, (Edited September 09, 2010)
In response to this Problamatic customer

This person was very overbearing, and very uniformed.
I had no time to deal with a miserable person with an attitude that she is better than anyone else.
Just so happy that I never did any work for her,
She is so upset because she can't get her work done by
one of the best shops in the city.

At least 99.9 % of our customers for over 20 years have been great to deal with.
Go head and phone and you will see what I'm talking about. 306.244.1888


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