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1 stars 1 reviews

Wonton Time

4392 Steeles Ave E
Markham, ON  L3R 9V8

(905) 477-8882

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Reviews [1]
English
1 star rating
LT June 12, 2012
Will never return, and neither should you

Yes, I am posting this everywhere, because I think everyone should be warned about this place.

To start, I will be fair in saying that the noodles were among the best wonton style noodles I've had in the GTA. I harkens to the Hong Kong style of cooking - and portions too. (One order is really just a snack.) I would have happily gone back for the delicous noodles, if not for the extremely poor "service".
To summarize: I have never been to any store or restaurant where the sales/servers were so brazen, rude, and pushy. My friends and I will never return, and I implore you not to give them your patronage either.

Here's the full story: After our order was taken, my friend asked for ice water, as it was very hot today. The server said they didn't have ice water, only tap water. Then, another server (whom I suspect is actually the owner) asked my table if we wanted soy drink, and (in Cantonese) said that it was the boss' treat, so we said ok. Unbeknownst to us, "boss" was the nickname she'd given to one of my friends.
Culture moment here: it's not uncommon for store owners or salespeople to call customers by a title of deference or flattering name, like big brother or big sister, handsome guy, pretty girl, and "boss" would also be acceptable. However, offering beverages to your customers and saying it's on the boss, only to mean one of the party is said "boss", is clearly a problem.

Now, they give you your bill on the table after you order, so when we saw charges for the drinks, we quickly realized what happened. They brought out the beverages, and some in the party said they actually didn't want the drinks, but the server refused to take them back. After the server left, I told my friends not to make a big deal of it, and we'll just give less tip to reflect their behaviour. Fine, everyone was settled, and we ate our noodles.
The way this restaurant is set up is you bring the bill to he front where the cash is to pay. So my friends and I were trying to figure out how to split the bill first, then bring the money up. The server (same "boss" person) came up to us to tell us the tax wasn't on the bill. I said I know, we're just doing the math. Before we were doing figuring out the money amongst ourselves, she tried to take the money that was on the table. I stopped her and told her we weren't done yet.

Ok, we finally worked it out and went to the front to pay. Before even doing so, the same lady (now at the till) told us we had to pay tip too. We said we know. She rang us up, and we paid, but needed change. She set the change on the change/tip tray, and as we divided up the change between those that needed it, she said yet again they needed tip. Again, I said we know. We divvied it up and left 7% tip. The lady looked at the coins there and said That's not enough, put another dollar in.

I could not believe this woman's gall. I just looked her straight in the face and said We didn't want those drinks. She just looked aside and said Oh, nevermind then.

Let me tell you, the woman had stones. She made 10x from us in the drinks than what hey "lost" in our small tip, but still had the gumption to ask for it. Some people.

Business Description from the Web
English
August 27, 2013

Wonton Time offers these services: restaurant.

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