i suspect they are grossly overpriced!

I worked with William Joseph for over a year on my employer's marketing efforts, and the entire time I kept thinking there had to be something better, but we were bound my the job. Besides costing two arms and two legs, and being clearly experienced in the printing business, I can tell, they don't seem to understand building a website, an integral part of my business strategy. I suspect they don't do websites in-house because I could never meet with the webmaster and it would take days to get assistance with anything related to my website. Next time I am going to deal with a different shop specifically for print, and deal directly with a web designer for my website upgrades.