Ordered a custom door from one of their reps on the phone (first mistake). Picked up the door and a couple of weeks later when installing the door realized it was not what we ordered (opened the wrong way). Contacted the Rep we ordered from and the store owner Brock who both refused to return the door and order a new one. Heck they wouldn't even admit they made the error in the first place (we checked over our notes of what we ordered and are confident the error was on their end). I was told "I would lose money if I refunded every product which a mistake was made"...wow!!!! Just my experience.
We have used Westcoast Prehung as a door supplier for us since they began operation and have been very pleased. Even when there has been a problem they are very responsive to getting it resolved without excuse and as quickly as possible. What more can you ask? We recommend them.
Grant - Window Craft Sales Inc.