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12411 Bridgeport Road
Richmond, BC
V6V 1J4
(604) 288-1168
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Published by westcoastkids
Published by westcoastkids
Published by westcoastkids
Published by westcoastkids
Published by westcoastkids
Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
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Published by westcoastkids
Add your review
P G
October 28, 2012
Donovan
January 10, 2011
Grace
March 30, 2010
Reviews [6]
English
poor service
Incredibly disappointed with the customer service at this store. Ordered a Canadian made product and received one made in China. Their response was to "allow" me to purchase a more expensive product! Sorry I spent my money there once, It won't happen again. I would suggest parents find products for their children anywhere but here.
West Coast Kids: Dishonest and incompetent
We bought bunk beds there 18 months ago. They were supposed to be made in Quebec and the box finally arrived after 14 weeks (instead of the 6-8 weeks promised) with "Made in China" all over the box. Plus there were no slats; the guy at the store sent me over to IKEA to get some. Plus the safety bar was broken. After waiting for several weeks to finally get the replacement piece we just gave up and told everyone we know that this place is a disaster. And every time we call the store, there's no record of our account or our order for a replacement bar. Total disaster.
Do not step a inch in this place!!!!
I'll start saying some of the girls that work there are very sweet. That is all thats good now on to the bad:
They have the weirdest return policy, its practically a contract, There is a girl named lana there that made me sign it when i ordered a crib. At that point I was kind of scared to order anything, but did it anyway. I was told by her that it would only take 6 to 8 weeks to get it in. Well it took over 12 weeks! When I went in to cancel my order. The girl told me I couldnt and then I over heard them saying that they forgot to order it. So later on the manager, Robyn called me to "sort" things out. Tried making herself seem like she was the victim here, by switching her words around to make me look bad. She pretty much just made me feel like sh*t. But offered to give me free delivery for the inconvienence. When my order came in (3 weeks later) first they forgot to call me, second, Robyn denied any of the free delivery that she, herself offered me. I had to fight with her once again. So conclusion of the story: I ordered a crib, took 5 months to get it in my nursery, and Robyn (the store manager) is a inconsiderate B, and only wants your money, does not give a care in the world about you. I suggest you shop somehwere else, these people wont help you !
Other Reviews from the web
English
February 06, 2011
Our daughter loves going there - she plays with the train set and the toy kitchen they have set up but be warned, the kids will cry when it's time to leave.
Brought to you by
canpages
January 28, 2011
I've been in here 4 times and always have had my questions answered without pressure. Anna Marie spent at least an hour with myself and my mom today, taking us through what we were looking for and going out of her way to help with an order that we wanted to change. Great store, cute items and wide variety of things.
Brought to you by
canpages
Business Description from the Web
English
May 19, 2013
West Coast Kids have four locations to serve you throughout Western Canada. We carry a wide variety of baby cribs and nursery ideas; toddler beds, bunk beds and kids bedding including duvet covers and decorative pillows. You will also find strollers, high chairs, rocking chairs and car seats. From clothing to furniture, to gift ideas and products that are safe for your child. We have it all.... more
Brought to you by
hotfrog
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