I have stayed at this hotel twice - once during the off season, and once in September, which is still high season. The two experiences couldn't have been more different.
The first stay was excellent all around. We booked via their website. When we arrived, we were upgraded to a better room, and we were given free breakfast and parking. The staff were friendly and went out of their way to serve us.
The second stay was a nightmare. We booked on the phone and the representative made a huge mistake - he only booked us in one room instead of two (there were five of us staying originally). When we arrived, we spoke to the front desk staff. They gave us a key for one room. We asked about our second room and she said we didn't book one... not that there was an error or something along those lines - that WE didn't book one.
We assured her we did, and we told her the person's name we dealt with and so forth. She said "Well, I don't know who that guy is - he's in a call centre somewhere. And either way, you didn't book two rooms. Check your e-mail confirmation."
The e-mail confirmation had just come through to my friend's Blackberry and it was for the one room only. We understood there was a mix-up, but the entire time the front desk representative blamed us and was incredibly rude about the whole thing.
They offered us nothing. No free parking, no free food, etc. She claimed there were absolutely no other rooms available, and that we'd have to make do.
Luckily, two of the guys stayed with friends, and I had a friend drop off an air mattress. So I paid nearly $100 to sleep on an air mattress.
Everyone we dealt with that night was rude and not helpful.
Luckily, the staff in the morning were pleasant and helpful.
Not sure I'll stay there again though. Also, there is nowhere on their website to send feedback.... ?
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