They did an excellent job of a complete renovation of our bathroom. It went from mold infested to mold free, replaced all the gyproc with cement board and complete wall to wall ceramic tile. The contractor will override your designs but you have to remain firm on what you want and they will bend. But overall, we were impressed with the work, the cost was reasonable.
They cleaned yes, surface stuff. What they see they clean. They don't move things out from the wall to get at the disaster that might have found it's way there. Our electrician recommended them, next time we'll just hire Molly Maid.
At first we didn't know quite well how to take the clerk as he just didn't have a smile or a warmth about him, but that all melted away when we started talking about getting a better offer on a number of mattress. We were pleased with the results and will do business again.
Store clerks are very helpful. I tried to get someone to do kitchen renovations and "John" came out to measure my kitchen and after that he kept making excuses for being so tardy in getting it done, eventually I was disgusted with the whole experience and had my kitchen cupboards installed by another company. I try to stay local and I thought Kent would be there for me. I hope others are more successful.