A good friend of mine was back to Cape Breton for a visit, after spending months away working in Fort McMurray. We rented a beautiful suite at the Cambridge and settled in for an enjoyable evening of catching up. Approx. 11pm the 20 something individual knocked on our door and upon answering stated " Be quiet or I'm calling the cops" and walked away. Completely caught off guard by his condescending tone and threatening nature, I explained the situation to the other occupants of the room, to which we proceeded to the lobby to discuss the incident with a manager. The individual stated no manager was available and continued his belligerence, interrupting every word with statements like "This is not a party hotel" and "no. no. no. no.". He eventually walked behind a closed door leaving his co-worker alone at the desk. We explained to his co-worker we were upset with his attitude and lack of customer service skills and would prefer to take our business elsewhere. We canceled the room for the second night, packed our things and went to another hotel. The hotel itself was beautiful, however that one individual tainted our experience. And to top the cake, we paid money to be treated that way. Next time I'll pay half the money to stay at a location that values their customer experience.
Posted on June 07, 2010
“I will never give future shop another second of my business.”
I purchased my halloween costume there that consisted of an old 80's dress with detatchable sleeves. After having it home a couple of days i was mortified when i realized i lost one of the sleeves. when I called the woman i spoke with was so excited because she had found my sleeve a week earlier and held on to it incase someone caME back looking for it. Now thats what i call excellent customer service! :)