Macklam's serviced our chimney in 2008 after a referral from a neighbour. Each year they have called to check in, in October. This year we were looking to service again, and I was trepid to call after the seeing the reviews on here. After having no luck with other companies, I did call when I saw they had called us. From start to finish, they were very professional. Confirmed the appt a few days before. 10 minutes early. Cleaned up the area. Very personable. I really am amazed at these reviews, as we have not had a bad experience either time.