Catch 22 could be a little kinder to people that come over from Canadian Mental Health. I've seen for my self staff lying about when the client would be eligible for help. Do they have issues with mental health?
The people that work there are rude and cruel to clients. I've seen this for myself as a care giver. I even know social workers they have been yelled at. The place needs some sensitivity training or new staff.
When people are at their most vulnerable is when we need to be most kind.